Systems Support Specialist

2 weeks ago

Nashville, United States Tennessee Housing Development Agency Full time

**Systems Support Specialist** Location **Nashville, TN** Employment Duration **Full time** Job Code **643** **Location:** Nashville , TN * Graduation from an accredited two-year college or technical institute with a major in data processing, computer science, or other related field.

* Three years IT helpdesk experience in a multi-network environment.

* A+ certification is a plus.

**Knowledge, Skills, Abilities, and Competencies** : * Computer literate; knowledge of Microsoft Windows Client Operating Systems, Microsoft Windows based networks; working knowledge of desktop and laptop hardware; proficient in Microsoft Word, Excel, Outlook, and the internet; able to effectively adapt to and use other computer systems as needed for daily activities.

* Installation experience with multiple software packages.

* Excellent troubleshooting and analytical skills.

* Builds and maintains positive relationships with internal and external constituents.

* Exceptional customer service skills, including the ability to work with both management and non-management employees and to assist customers over the telephone.

* Excellent telephone etiquette.

* Excellent verbal and written communication skills.

* Strong organizational and time management skills; uses time effectively; consistently meets deadlines.

* Documents regularly, thoroughly, accurately, and completely with a high level of detail.

* Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.

* Current, valid drivers license from domicile state and the ability to drive.

* Occasional day or overnight in-state travel, up to 30% of the time.

* Ability to hear and speak on a telephone.

* Ability to lift heavy equipment up to 50 pounds and occasionally in excess of 50 pounds.

* While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle or feel; and talk and hear.

* The employee is occasionally required to walk; reach with hands and arms, and stoop, kneel, or crouch.

* Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

**BENEFITS:** THDA offers an excellent benefits package: medical, dental, vision, and life insurance options; disability insurance; retirement plans; flexible benefit pre-tax accounts for medical, dependent care, transportation, and parking; annual leave and sick leave that begin accruing after the first month of employment; and 11 paid holidays per year. We also offer work-life balance opportunities through alternative work schedules, flexible schedules, and telecommuting.

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