IT Support Specialist
1 week ago
Apex Systems is seeking a committed and client-oriented IT Support Specialist. The successful candidate will possess 1-2 years of experience in technical support and be adept at operating in a hybrid work setting, balancing both in-office and remote responsibilities. This position plays a vital role in providing essential technical assistance to ensure employees can perform their tasks effectively.
Position Title: IT Support Specialist
Location: Nashville, TN (Franklin Office)
Employment Type: W2 Contract - 12+ Month
Work Arrangement: Hybrid (3 days in-office, 2 days remote)
Experience Required: 1-2 years
Key Duties:
- Deliver first-line technical assistance to staff through various channels including phone, email, and face-to-face interactions.
- Diagnose and resolve hardware, software, and network-related issues.
- Set up, configure, and maintain computer systems and applications.
- Support the onboarding process for new hires by preparing workstations and user accounts.
- Record and manage support requests using the ticketing system.
- Refer complex problems to higher-level support or specialized teams when necessary.
- Oversee the inventory of IT assets and supplies within ServiceNow.
- Offer training and advice to users regarding best practices and IT policies.
Required Qualifications:
- 1-2 years of experience in a technical support capacity.
- Proficient in Windows and Mac operating systems.
- Familiar with standard office software (e.g., Microsoft Office, O365).
- Basic knowledge of networking concepts and troubleshooting techniques.
- Strong analytical and communication abilities.
- Capable of working independently as well as collaboratively.
- Customer service-focused with a professional and approachable demeanor.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals) are advantageous.
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