Installation Desktop Engineer

2 weeks ago

Washington, United States Tandym Group Full time

A recognized services company in Washington, D.C. is looking to add multiple Install Desktop Engineers to their growing staff.

Responsibilities:

The Installation Desktop Engineer will:

  • Assist staff with installation, configuration and ongoing usability of desktops, laptops, and peripheral equipment and software
  • Serve as a member of technical implementation team fulfilling a wide variety of technical service requests where excellent customer service and professional expertise are required
  • Support customer installations and support in person, remote desktop and/or by phone
  • Must be focused on working with a team and coordinating with team members to solve complex issues
  • Provide a high-level of customer service to all customers including effective communication
  • Install, configure, and upgrade computer hardware and software which includes the migration of data
  • Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • Contribute to departmental policies and procedures related to computer hardware, software installations and customer support
  • Support Windows 10, Mac OS, iOS, and Android
  • Receive and respond to incoming calls, and/or work orders regarding desktop and/or laptop problems
  • Perform delivery of IT Equipment as well returning to stock of equipment
  • Provide phone and help-desk support for local and off-site users
  • Maintain current knowledge of relevant technologies as assigned
  • Participate in special projects as required
Qualifications:
  • U.S. Citizenship required.
  • Must pass background investigation to obtain Public Trust.
  • Active Certification required: MCSA, MCSE, ACSP, AMIT, or ACMT
  • Associate's Degree in a Computer-centered discipline.
  • 8+ years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment
  • Must have 5+ years of experience with technical proficiency in MAC OS, tools and productivity office suites
  • Advanced level experience in MAC/PC hybrid environments including mobile devices
  • Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems
  • Experience troubleshooting mobile devices using both iOS and Android
  • Provide IT support relating to technical issues involving Microsoft core business applications and operating systems
  • Must have min. of 3-year experience with JAMF (SCM platform) and SCCM/PXE for Windows
  • Excellent diagnostic and problem-solving skills
  • Proven analytical and problem-solving abilities
  • Ability to effetely prioritize and execute tasks in a high-pressure environment
  • Extensive equipment support experience
  • Working technical knowledge of current protocols, operating systems (Windows 10/MacOS) and SOPs
  • Must be able to lift to 50 lbs
  • Keen attention to detail
  • Team oriented and skilled in working within a collaborative environment
  • Strong verbal and written communication skills
Desired Skills:
  • Bachelor's Degree
  • Experience with AirWatch

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