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Order Coordinator

2 months ago

Roanoke, United States Segra Full time

Order Coordinator Location: Charleston, SC, USA * Charleston, WV, USA * Charlotte, NC, USA * Charlottesville, VA, USA * Columbia, SC, USA * Greensboro, NC, USA * Greenville, SC, USA * Lynchburg, VA, USA * Raleigh, NC, USA * Richmond, VA, USA * Roanoke, VA, USA * Waynesboro, VA 22980, USA Req #2063 Thursday, August 15, 2024 Segra is searching for an Order Coordinator to audit sales orders, assuring all data is clean and accurate prior to our post-sales engagement process. This position will also create order and project workflows where necessary. The Order Coordinator will research and support order changes due to pre-installation change orders, post-installation disputes, error resolutions, rate changes, etc. The Order Coordinator will also create internal project workflows for Type II orders, network changes, Employee LTE orders, and other internal projects. Duties and Responsibilities: Provide overall guidance of pre/post sales process to various internal functions, including Sales, SE, Legal, Finance, Workflow Support, Project Management, Operations, & Engineering. Provide guidance including guidelines on adhering to pre/post sales processes and support on addressing any issues identified during order audits. Audit orders to ensure accurate data, service orders, contracts, and Executive reporting. Collaborate with customers to resolve issues promptly. Assist in updating orders, which may include re-rating or re-terming existing orders, rekeying orders due to change orders, and implementing other necessary order changes. Identify and direct Users on resolving inaccuracies with data. Audit, manage and update system data to ensure completeness, accuracy, and consistency over the lifetime of the data. Efficiently and accurately input, update, and maintain customer information. Prepare reports for management as required. Perform miscellaneous duties as assigned by management, including customer account research, special reports, and projects. Qualifications: High School Diploma required. Bachelor's Degree and/or equivalent experience desired. Minimum of 2 years of experience pertaining to the telecommunications industry desired. MS Office knowledge. Demonstrated clear, informative, persuasive, and collaborative verbal and written communication skills. Must have the ability to work independently and effectively in a fast-paced environment. Must exhibit honesty, integrity, and courtesy in all interactions. Must possess a strong work ethic in supporting customer needs, responding promptly and consistently. SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws in employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state, or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA's personnel if you need assistance completing this application or to otherwise participate in the application process. Other details: Job Family: Business Integration Pay Type: Hourly Apply Now #J-18808-Ljbffr