Customer Logistics Coordinator

4 days ago


Roanoke, Virginia, United States Revlon Full time
Job Summary

As a Customer Logistics Representative at Revlon, you will be responsible for managing customer orders, tracking, and issue resolution across multiple ERP systems. This role requires strong analytical and problem-solving skills to drive customer satisfaction and process improvements.

Key Responsibilities

Customer Order / Data Analytics Management
  • Collaborate with sales, logistics, finance, and supply chain teams to execute services level.
  • Analyze operational KPIs to identify inefficiencies and implement corrective actions.
  • Manage customer requirements using multiple ERP systems.
  • Process finished goods orders for manufactured products.
  • Provide customer logistics analysis across multiple brands.
  • Maintain customer service requirements at targeted levels.
  • Liaise with global business partners to ensure timely execution and management of orders.
  • Coordinate databases to avoid complaints and issues.

Communications / Coordination / Supervision
  • Partner with commercial business and internal partners to ensure customer requirements are addressed.
  • Manage customer complaints and implement corrective actions.
  • Identify opportunities to improve customer service and lead cross-functional teams.
  • Coordinate with operations departments to achieve customer service objectives.
  • Collaborate to troubleshoot and resolve delivery issues.
  • Communicate directly with internal departments and customers.
  • Work closely with supply planning, distribution, and finance to achieve objectives.

Process Analysis / Improvements
  • Drive improvements to OTIF through scorecards and root cause corrective actions.
  • Develop and maintain department-wide SOPs to improve process efficiency.
  • Identify opportunities to improve customer service and recommend actions.
  • Prepare and analyze business reports to identify operational improvements.
  • Participate in continuous improvement efforts to drive order process quality and efficiency.

Work Schedule
This role requires presence in the office on Tuesday and Thursday of each week, unless otherwise directed by management.
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