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Senior Technical Trainer-Tacoma

3 months ago

Tacoma, United States The Ladders Full time
Salary range is $65k to $150k, with a midpoint of $105k. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

  • Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
  • Long-Term Disability and Life Insurance.
  • Employee Assistance Program.
  • Retirement Plans: 401a - 10% of employee contribution with a 12% match by Sound Transit; 457b - up to IRS maximum (employee only contribution).
  • Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
  • Parental Leave: 12 weeks of parental leave for new parents.
  • Pet Insurance.
  • ORCA Card: All full-time employees will receive an ORCA card at no cost.
  • Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
  • Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.
GENERAL PURPOSE:Under general direction supports Tacoma Link operations and maintenance departments, Agency training and development opportunities. This position will be identifying, developing, testing, deploying and tracking compliance for a variety of technical training programs to support the organizational goals for Tacoma Link. Core areas of responsible are for all rail training including but not limited to: rail operators, rail maintenance and rail supervisor training, compliance training and tracking on a Learning Management System (LMS).

ESSENTIAL FUNCTIONS:The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
  • Researches, develops, plans, organizes, conducts and evaluates technical training programs for Tacoma Link focusing on rail operations, rail maintenance, Health and Safety standards/regulations, Agency, and other technical training to meet compliance protocols for Tacoma Link; partners with HR & Safety divisions to evaluate official employee training records and consultant contracts.
  • Directly responsible for the management, safekeeping, accuracy and reporting of the training records and training program required to satisfy all jurisdictional and agency requirements. Provides SME support for any audits of the training program for Tacoma Link.
  • Collaborates with internal and external departments to evaluate and define overall training needs, develops appropriate learning objectives and curriculum, conducts training, identifies speakers or instructors, and evaluates program effectiveness.
  • Develops classes to ensure that training is available on current and upcoming technologies, product features, and troubleshooting information. Develops courses by using adult learning principles, appropriate media, product information, and technical sources; updates LMS with courses and completed training for compliance reporting.
  • Develops and delivers initial classroom and field training for employees in safety sensitive positions, evaluates refresher training needs for compliance measures; evaluates safety standards/regulations training needs for Tacoma Link.
  • Serves as Tacoma Links subject matter expert for LMS, updates internal staff on the use of the system, creates appropriate training programs for Tacoma Link and reporting needs; partners with HR staff for accurate employee records. Writes material for new training programs; reviews, evaluates, and modifies existing and proposed programs; recommends appropriate changes.
  • Prepares and distributes training and onboarding aids such as instructional material, handouts, evaluation forms, and visual aids; sets up audiovisual equipment and makes presentations when necessary. Schedules the appropriate classroom and prepares the physical setup. Supports emergency management drills and exercises.
  • Liaison to external consultant trainers. Contracts with vendors and processes training and venue invoices.
  • May serve on various committees as assigned; attends and participates in professional group meetings; stays abreast of new trends and innovations in the talent, training and OD field; maintains awareness of federal, state and local regulations and impact of changes on the Agency; may work on or have lead on special projects or participate as member of other teams.
  • Other duties as assigned, including a need to be flexible with shifting job duties, schedule and priorities, and new programs.
  • Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
  • Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit's Equity & Inclusion Policy.
  • It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
  • It is the responsibility of all employees to integrate sustainability into everyday business practices.
  • Other duties as assigned.
MINIMUM QUALIFICATIONS:

Education and Experience: Bachelor's degree in Education, Computer Science or Trade School Instruction or closely related field and four years of experience in training adults in an organizational setting; OR an equivalent combination of education and experience.

Additional Demands/Requirements:This position is considered safety sensitive. It requires a DOT physical that meets standard to qualify for at least a one-year certification under 49 CFR 391.4, and recertification as needed, and a negative drug test. Following is a description of the circumstances for testing as required by Federal regulations 49 CFR Part 655: random, post-accident, reasonable suspicion, return to duty and follow-up drug and alcohol testing in compliance with Federal Transit Authority DOT alcohol and controlled substances testing program protocols.

Required Licenses or Certifications:
  • Valid state driver's license (with no more than 1 violation in the past 12 months, exclusive of DUI and reckless driving).
Preferred Licenses or Certifications:
  • DOT certification.
  • Rail Operator Certification.
Required Knowledge and Skills:
  • Communication skills to work with all levels of departments, consultants, and trainees.
  • Working knowledge of vehicle maintenance practices.
  • Working knowledge of right of way maintenance practices.
  • In-depth knowledge of standard industrial safety practices such as; Lock-out-tag-out, fall protection, OSHA standards, etc.
  • Working well with technically diverse client groups and a culturally diverse team and clients.
  • Consulting practices to provide resources to work groups.
  • Knowledge of training processes, safety principals, ST and Tacoma Link rules, policies and procedures.
  • Lead/supervisory principles, methods and techniques.
  • LMS content documentation, and reporting.
  • Hands on use of Microsoft Office products, especially Word and PowerPoint.
  • Methods of planning, goal setting and implementation.
  • Tools to develop needs assessments and evaluations for recommendations for program needs.
  • Training delivery methods to meet the requirements of the materials and needs of the audience.
  • Application of project, meeting, and time management.
  • Importance of confidentiality and how it applies to both HR and Training situations.
  • Experience in creating training videos and or online training.
  • Writing age appropriate training materials.
  • Understanding of a variety of presentation formats including lecture, large and small group exercises, and informal settings.
  • Interpreting situations and applying best practices to achieve goals and address concerns.
  • Establishing and maintaining effective working relationships with other department staff, management, and vendors.
  • Leading training process improvement efforts, implementing process changes, and improving productivity through process improvement.
  • Communicating and coordinating with co-workers, customers, and vendors.
  • Working effectively under pressure, meeting deadlines, and adjusting to changing priorities.
  • Managing projects and making decisions in fast-paced, difficult environments while maintaining quality.
  • Ability to learn and demonstrate knowledge of state and federal rules and regulations related to rail operations and maintenance; industrial safety rules and regulations as applied to public transit and rail operations.
  • Responding to inquiries and in effective oral and written communication.
  • Researching, analyzing, and evaluating new service delivery methods and techniques.
  • Working cooperatively with other departments, Agency officials, and outside agencies.
Preferred Knowledge and Skills:
  • Some experience in Excel and Visio desired.
Physical Demands / Work Environment:
  • Work is performed in a standard office environment and light rail operations and maintenance environment.
  • Subject to standing, walking, bending, reaching, stooping and lifting objects up to 25 pounds; may occasionally be exposed to dangerous machinery, extreme weather conditions, physical harm, hazardous chemicals and extreme noise when conducting site visits and working in the field.
  • The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.


Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)