Kimpton Monaco Front Desk Supervisor

2 months ago


Denver, United States Kimpton Hotel Monaco Denver Full time
About Us If theres one thing guests remember, its the staff. By hiring employees with a passion for service and people, Kimpton Hotel Monaco Denver creates an open, friendly atmosphere where everyone feels like family. The hotel is like a big warm hug youll feel the convivial attitude and personalized service from the entire team, from the valet staff to the housekeeping attendants. This 189-room, bold and inviting, stylish but warm, Kimpton Hotel Monaco Denver delivers signature Kimpton service, luxury amenities, a convenient downtown location and richly renovated guest rooms. Contemporary Italian gets a local twist at Kimpton Hotel Monaco Denvers award-winning Panzano restaurant, where accolades are stacked up a mile high. The Northern Italian cuisine is served in a warm, lively setting loved by guests and locals alike. In addition to being a part of one of the most exquisite hotels in Denver, team members will enjoy many additional perks of working at the Kimpton Hotel Monaco Denver and Panzano Restaurant. These perks include a free RTD Eco Pass, discounts on services/F&B at the hotel and Friends and Family hotel room discounts worldwide. Come learn more about joining our team Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization We value U.S. military experience and invite all qualified military candidates to apply.
Overview

Application Deadline 9/25/24

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. Must have full availability

Responsibilities
  • Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.
  • Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
  • Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
  • Communicate both verbally and in writing to provide clear direction to staff.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.
Qualifications
  • High school diploma required, college degree preferred.
  • One year experience in customer service in hospitality or similar industry.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
  • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation.
  • Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - youFor your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ?through EyeMed. ?Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

Wage $19.00 -23.00 DOE


  • Front Desk Supervisor

    2 weeks ago


    Denver, Colorado, United States Kimpton Hotel Monaco Denver Full time

    About UsKimpton Hotel Monaco Denver is a vibrant and inviting hotel that offers a unique blend of style and comfort. Our team is dedicated to providing exceptional service and creating a warm and welcoming atmosphere for our guests.Job SummaryWe are seeking a highly motivated and organized Front Desk Supervisor to join our team. The successful candidate will...


  • Denver, Colorado, United States Kimpton Hotel Monaco Denver Full time

    Job Summary: We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Kimpton Hotel Monaco Denver. As a Front Desk Supervisor, you will be responsible for managing the front office operations, ensuring exceptional customer service, and maintaining compliance with corporate policies and procedures.Key Responsibilities:Manage...

  • Front Desk Supervisor

    4 weeks ago


    Denver, Colorado, United States Kimpton Hotel Monaco Denver Full time

    About UsKimpton Hotel Monaco Denver is a vibrant and inviting hotel that offers a unique blend of style and comfort. Our team is dedicated to providing exceptional service and creating a warm and welcoming atmosphere for our guests.Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team. As a Front Desk...

  • Restaurant Supervisor

    1 month ago


    Denver, Colorado, United States Kimpton Hotel Monaco Denver Full time

    About UsKimpton Hotel Monaco Denver is a luxurious hotel that prides itself on providing exceptional service and a warm, welcoming atmosphere. Our team is dedicated to making every guest feel like family, and we're looking for a skilled Restaurant Supervisor to join our team.Job SummaryWe're seeking a highly motivated and organized Restaurant Supervisor to...

  • Restaurant Supervisor

    4 weeks ago


    Denver, Colorado, United States Kimpton Hotel Monaco Denver Full time

    About UsKimpton Hotel Monaco Denver is a luxurious hotel that prides itself on providing exceptional service and a warm atmosphere. Our team is passionate about creating a welcoming environment for our guests, and we're looking for a skilled Restaurant Supervisor to join our team.Job SummaryWe're seeking a Restaurant Supervisor to assist the Outlet Manager...

  • General Manager

    1 month ago


    Denver, United States Kimpton Hotel Monaco Denver Full time

    About Us: If theres one thing guests remember, its the staff. By hiring employees with a passion for service and people, Kimpton Hotel Monaco Denver creates an open, friendly atmosphere where everyone feels like family. The hotel is like a big warm hug youll feel the convivial attitude and personalized service from the entire team, from the valet staff to...

  • Front Desk Agent

    3 weeks ago


    Denver, Colorado, United States HEI Hotels and Resorts Full time

    About UsWe're a dynamic team at Kimpton Hotel Monaco Denver, dedicated to providing exceptional service and creating a warm, welcoming atmosphere for our guests. Our hotel is a hub of activity, with a lively atmosphere and a passion for delivering top-notch service.Job SummaryWe're seeking a highly skilled and enthusiastic Front Desk Agent to join our team....

  • Hotel General Manager

    1 month ago


    Denver, Colorado, United States Kimpton Hotel Monaco Denver Full time

    Lead Hotel General ManagerKimpton Hotel Monaco Denver is seeking a seasoned hotel general manager to lead our team and drive exceptional customer experiences. As a key member of our leadership team, you will be responsible for overseeing the overall operations and financial performance of the hotel, ensuring seamless execution of our brand standards, and...


  • Denver, Colorado, United States Kimpton Hotel Monaco Denver Full time

    About UsKimpton Hotel Monaco Denver is a vibrant and stylish hotel that offers a unique blend of luxury and comfort. Our team is dedicated to providing exceptional service and creating a warm and welcoming atmosphere for our guests.Job SummaryWe are seeking a highly skilled and experienced General Manager to lead our hotel operations and drive business...


  • Denver, Colorado, United States Kimpton Hotel Monaco Denver Full time

    About Us:Kimpton Hotel Monaco Denver is a 189-room hotel that offers a unique blend of style and warmth. We are seeking a highly skilled and experienced Hotel Operations Manager to lead our team and ensure exceptional guest experiences. The ideal candidate will have a strong background in hotel operations, including marketing plans, security and safety...


  • Denver, United States MSCCN Full time

    NEW Kimpton Claret Hotel at Belleview Station - Denver, CO Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where...

  • Front Desk Supervisor

    2 weeks ago


    Denver, United States Sonesta International Hotels Full time

    The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for Front Desk, Supervisor, Guest Service, Office Manager, Customer Engagement, Hotel

  • Front Desk Supervisor

    2 weeks ago


    Denver, Colorado, United States Sage Hospitality Full time

    Job Title: Front Desk SupervisorWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Embassy Suites by Hilton Denver Downtown and Convention Center. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of the front desk, providing exceptional customer service, and leading a team of...

  • Front Desk Supervisor

    4 weeks ago


    Denver, Colorado, United States Sage Hospitality Group Full time

    Job Title: Front Desk SupervisorWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Embassy Suites by Hilton Denver Downtown and Convention Center. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of the front desk, providing exceptional customer service, and leading a team of...

  • Front Desk Supervisor

    3 weeks ago


    Denver, Colorado, United States Sage Hospitality Group Full time

    Job Title: Front Desk SupervisorWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Embassy Suites by Hilton Denver Downtown and Convention Center. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of the front desk, providing exceptional customer service, and leading a team of...


  • Denver, United States Aimbridge Hospitality Full time

    The target compensation for this role is 21/hr, based upon skills and experience; an Ecopass is provided to all employees. Prior hotel experience is highly preferred. The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/o Front Desk, Supervisor, Hospitality, Associate, Operations, Hotel


  • Denver, Colorado, United States Sage Hospitality Full time

    Job Title: Front Desk SupervisorJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Curtis Hotel. As a Front Desk Supervisor, you will be responsible for supervising front office staff, ensuring an efficient operation, and providing excellent customer service to our guests.Responsibilities:Supervise the...

  • Front Desk Supervisor

    4 weeks ago


    Denver, Colorado, United States Sage Hospitality Full time

    Job OverviewWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of the front desk, providing exceptional customer service, and leading a team of front desk staff.ResponsibilitiesSupervise the front desk team to ensure...

  • Front Desk Agent

    7 days ago


    Denver, Colorado, United States HEI Hotels and Resorts Full time

    About UsWe're a team of passionate individuals who strive to create a warm and welcoming atmosphere for our guests. At Kimpton Hotel Monaco Denver, we believe that our staff is the heart of our hotel, and we're committed to hiring employees who share our passion for service and people.Our hotel is a 189-room, bold and inviting space that delivers signature...


  • Denver, Colorado, United States Sage Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality Group. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of the front desk, providing exceptional customer service, and leading a team of front desk staff.Key Responsibilities:Supervise and train front desk...