Front Office Operations Manager

3 weeks ago


Denver, Colorado, United States Kimpton Hotel Monaco Denver Full time
Job Title: Front Office Operations Manager

We are seeking a highly skilled and experienced Front Office Operations Manager to join our team at Kimpton Hotel Monaco Denver. As a key member of our front office team, you will be responsible for ensuring that our guests have a seamless and enjoyable experience from check-in to check-out.


Key Responsibilities:
  • Manage the front office operations to achieve customer satisfaction and quality service standards.
  • Coordinate with the front desk team to ensure efficient check-in and check-out processes.
  • Monitor and analyze guest feedback to identify areas for improvement.
  • Collaborate with other departments to resolve guest complaints and issues.
  • Develop and implement strategies to increase guest loyalty and retention.

Requirements:
  • High school diploma or equivalent required; college degree preferred.
  • Minimum one year experience in customer service or hospitality industry.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive information.

Kimpton Hotel Monaco Denver offers a competitive salary range of $19.00 - $23.00 DOE, comprehensive benefits package, and opportunities for professional growth and development.



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