Front Desk Supervisor

7 days ago

Denver, Colorado, United States Sonesta International Hotels Corporation Full time

Sonesta International Hotels Corporation is a global hospitality company that values excellence and exceptional customer service. As a Front Desk Supervisor - Overnight Operations Lead, you will play a vital role in ensuring the smooth operation of our hotel's overnight front desk shift.

About the Role

This position is responsible for accurately balancing all hotel income and expenses for every 24-hour hotel operating period. You will also act as a Guest Service Agent for the overnight front desk shift at the hotel. Your primary goal will be to consistently deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk.

Key Responsibilities
  • Balance and audit room revenue, food and beverage revenue, and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
  • Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.
  • Complete and transmit daily management/accounting reports with any supporting documentation, ensuring the accurate accounting of hotel revenues and expenses.
  • Prepare General Manager daily, weekly, and monthly reporting packs.
  • Perform supervisory duties, including training of other night auditors, guest service agents, and security while maintaining compliance with hotel standards.
  • Act as the security point of contact during various times in the shift.
  • Communicate with the Director of Finance to resolve accounting discrepancies and to request or provide information.
  • Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program.
  • Answer phones in a prompt and courteous manner.
  • Accurately process all cash and credit card transactions in accordance with established procedures, including posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
Requirements
  • High school diploma or equivalent required.
  • One year of previous hotel supervisory experience preferred.
  • One year of previous night auditor experience preferred.
  • Previous background from the extended stay industry preferred.
  • Reading and writing skills are utilized when compiling department records, guest registration, and reservation information.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, percentages, and variances, preferred.
  • Problem-solving, reasoning, motivating, organizational, and training abilities, preferred.
  • Experience with Microsoft Office and Opera systems, preferred.
  • Valid driver's license, required.
Estimated Salary Range

The estimated salary range for this position is $22.00 - $24.00 per hour, based on factors such as job-related knowledge, skills, and experience. This estimate may vary depending on individual circumstances.

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