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Claims Manager
2 months ago
To revolutionize all facets of property insurance, we need to do things differently. Therefore, certain traits are required of Sliders in order to be successful in our fast-paced environment. Being able to contribute innovative solutions (Best Idea Wins), being able to easily pivot and comfortable with ambiguity, as well as the desire to grow in a Best Places to Work award winning culture are some of the things that make a Slider successful. Does this sound like you?
What you will be doing:
- Manage daily activities of a team of Claims Examiners to include coaching, development, and goal setting/management.
- Ensure superior customer service is delivered with each insured, as well as external business partners, throughout the process of handling and/or disposition of claims.
- Evaluate claims and rectify policy coverage issues in excess of Examiner authority.
- Conduct Open and Closed File Reviews to evaluate and document overall operational value.
- Develop and analyze statistical reports.
- Delegate settlement authority and utilize delegated authority effectively.
- Facilitate the settling of complex claims and process related paperwork.
- Provide leadership to team members and regularly conduct effective and timely structured Performance Feedback sessions.
- Assist in conducting team member interviews and make staffing recommendations.
- Ensure legal compliance, adherence to claims processes, and timely payments.
- Pursue continued education opportunities to remain abreast of emerging laws or other required changes to insurance-related processes.
- Perform other duties, as assigned.
Education, Experience, and Licensing:
- Bachelor's degree or High School diploma and equivalent relevant work experience required.
- 5+ years of experience in Personal Property Claims dealing with a wide variety of property claims required.
- 2+ years of leadership experience including setting of goals and managing performance.
- 2+ years of experience working directly for an insurance carrier.
- 3+ years' experience with Florida insurance laws and Florida good faith claims handling required.
- Industry designations or certifications a plus.
- Must have a thorough understanding of insurance-related legal procedures, regulations, and claims processing.
- Strong vendor management and negotiation skills.
- Comprehensive knowledge of property claims practices and legal terminology.
- Demonstrated leadership and managerial skills.
- Proven ability to be adaptable and flexible; able to adjust to new requirements or unforeseen issues.
- Excellent interpersonal skills with a focus on excellent customer service.
- Strong planning and organizational skills.
- Exceptional time management skills; ability to prioritize tasks and allocate resources efficiently.
- Data-driven, analytical approach necessary.
- Strong written and verbal communication skills with the ability to professionally interact with team members in other departments.
- Working knowledge to interpret and apply laws, rules, regulations, policies and procedures, and department operational guidelines in daily functions.
- Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint and Outlook.
- Xactimate proficiency a plus.
- Desire to live Slide's Core Values.
What Slide offers to you:
The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology
Benefits - We have extensive and cost-effective benefits that cover you and your family from every angle...Physical, Emotional, Financial, Social and Professional Health. A new 2024 Benefit is a Lifestyle Spending Account opened for each employee to spend on a Wellness Activity of their choice each month... funded by Slide
2023 AND 2024 BEST PLACE TO WORK - Tampa Bay Business Journal
2024 TOP WORKPLACE - Tampa Bay Times and USA Today