Claims Manager

4 months ago

Tampa, United States Truist Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES


Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Coach experienced Claim Team to identify client needs and develop strategies for dealing with claim and service request enterprise wide.
2. Manage workflow of the claim teams including Claim Representatives, Claims Consultants, and Claims Account Executives.
3. Resolve unique or high priority coverage /claim issues involving producers, clients or company personnel, which may give rise to potential E&O claims.
4. Assist Regional Claims Leader with specific projects and tasks.
5. Identify and develop new business opportunities; Enhance McGriff's relations with key customers; and Assist the sales team in presentations geared at gaining new market share through the offering of claim management services to prospective clients.
6. Develop and/or contribute to the preparation of and/ or response to service requests, RFPs and the development of client service proposals.
7. Assist in the direction of carrier-provided claim adjusting services.
8. Meet quality, quantity, and timeliness standards in a highly self-managed team environment.
9. Perform projects; provide on-site or other forms claim consulting to assist clients in accordance with service agreements, including periodic claim reviews.
10. Document claim case studies and consultative interactions with clients.
11. Ability to assist in the generation of new business sales and retain existing business at a level which meets company objectives as set from time to time;
12. Train and develop staff; Perform administrative tasks associated with managing an experienced corporate team of claim professionals.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree
2. Ten years of experience in commercial property and casualty claims management
3. Insurance Adjuster's License, where required
4. Prior brokerage experience
5. Familiarity with case laws and claim resolution practices that affect various industries including jurisdictional statues
6. Ability to communicate verbally and in writing with others to explain complex issues, receive and interpret information, and respond appropriately
7. Ability to understand insurance policies, contracts, written and verbal communication in English and interpret abstract information
8. Experience making professional presentations and writing technical reports
9. Continuing Education and professional associations to stay abreast of insurance claims matters
10. Ability to carry out complex tasks with many concrete and abstract variables; ability to utilize computer programs and understand their functionality to include Microsoft Word, Excel, PowerPoint and Access
11. Experience navigating the Internet and seeking other sources for resources and research

Preferred Qualifications:
1. Associate in Risk Management (ARM) or Associate in Claims (AIC) designation
2. Multi-line claim experience
3. Knowledge of insurance underwriting, loss control and claims processes

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

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