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Customer support

2 months ago


Phoenix, United States Randstad Full time

Hey there Our client is hiring for several customer service positions on their Consumer Lending/Credit Cards team. This is a great opportunity to get your foot in the door with an established company in the financial field. If you are interested in this temp to perm opportunity, please apply today

salary: $19.99 - $20 per hour
shift: First
work hours: 4 AM - 8:30 PM
education: High School

Responsibilities

START DATE: October 15th, 2024

AVAILABLE SCHEDULES: Every schedule includes working 1 day during the weekend (Sat OR Sun)

4:00 AM - 12:30 PM

4:30 AM - 1:00 PM

5:30 AM - 2:00 PM

10:30 AM - 7:00 PM

11:30 AM - 8:00 PM

12:00 PM - 8:30 PM

JOB DESCRIPTION:

  • Inbound Call Center: 75-100 calls per day (higher volume calls in the earlier shifts)
  • You will work as a Customer Support Rep with Consumer Lending and will be responsible for providing quality customer experience while working to resolve customer's complaints/enquiries.
  • Responsible for reviewing the customer's credit card profile, payments, reviewing accounts, assisting the customer understand their balances
  • Will transfer more escalated calls to another department


The essential functions of this role include:
working weekends
Skills Call Center Support Telephone Etiquette Basic Computer Skills Financial Services Customer Service
Qualifications Years of experience: 1 year Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.