Client Service Coordinator

5 months ago

Laurel, United States Banfield Full time

SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned.

******************************************************************* HIRING QUALIFICATIONS / COMPETENCIES

Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional Preventative care and OWPs Communication Skills Client Service Skills Priority Setting Time Management

***Bi Lingual***

***Travel expectations*** ********************************************************************** CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability ' Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multiple.

  • Client Services Coordinator

    2 weeks ago

    Laurel, Montana, United States BAYADA Home Health Care Full time

    Job Title: Client Services CoordinatorBAYADA Home Health Care is seeking a highly skilled Client Services Coordinator to join our team in Mount Laurel, NJ.Job Summary:We are looking for a detail-oriented and organized individual to provide exceptional customer service and quality home care to our clients. As a Client Services Coordinator, you will be...

  • Client Services Coordinator

    3 weeks ago

    Laurel, Montana, United States BAYADA Home Health Care Full time

    Client Services CoordinatorBAYADA Home Health Care is seeking a skilled Client Services Coordinator to join our team in Mount Laurel, NJ. As a Client Services Coordinator, you will play a vital role in delivering exceptional home health care services to our clients.Responsibilities:Provide outstanding customer service and quality home care to our...

  • Client Services Coordinator

    3 weeks ago

    Laurel, Montana, United States BAYADA Home Health Care Full time

    Job Title: Client Services CoordinatorBAYADA Home Health Care is seeking a highly skilled and compassionate Client Services Coordinator to join our team in Mount Laurel, NJ.Job Summary:We are looking for a dedicated and organized individual to provide exceptional customer service and quality home care to our clients. As a Client Services Coordinator, you...

  • Client Services Coordinator

    1 month ago

    Mt Laurel, United States BAYADA Home Health Care Full time

    BAYDA Home Health Care has an immediate opening for a Client Services Coordinator in our Mount Laurel NJ, Skilled Nursing Office. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and...

  • Client Services Coordinator

    1 week ago

    Laurel, Montana, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care is seeking a skilled Client Services Coordinator to join our team in Mount Laurel, NJ. As a Client Services Coordinator, you will play a vital role in delivering exceptional patient care and ensuring seamless coordination of services.Responsibilities:Provide outstanding customer service and quality home care to our clientsManage...

  • Client Services Coordinator

    2 weeks ago

    Laurel, Montana, United States BAYADA Home Health Care Full time

    Job Title: Client Services CoordinatorBAYADA Home Health Care is seeking a highly motivated and organized Client Services Coordinator to join our team in Mount Laurel, NJ.Job Summary:The Client Services Coordinator will be responsible for providing exceptional customer service and quality home care to our clients. This role will involve managing coordination...

  • Veterinary Client Service Representative

    1 week ago

    Laurel, Montana, United States HousePaws Mobile Veterinary Service Mount Laurel Full time

    Job Title: Client Service RepresentativeAbout the Role:At HousePaws Mobile Veterinary Service Mount Laurel, we are seeking a skilled Client Service Representative to join our team. As a Client Service Representative, you will be the first point of contact for our clients, providing exceptional customer service and ensuring a positive experience for all who...

  • Veterinary Client Service Representative

    3 weeks ago

    Laurel, Montana, United States HousePaws Mobile Veterinary Service Mount Laurel Full time

    Job Title: Client Service RepresentativeAt HousePaws Mobile Veterinary Service Mount Laurel, we are seeking a highly skilled and compassionate Client Service Representative to join our team. As a Client Service Representative, you will be the first point of contact for our clients and will play a vital role in providing exceptional customer service and...

  • Veterinary Client Service Representative

    2 weeks ago

    Laurel, Montana, United States HousePaws Mobile Veterinary Service Mount Laurel Full time

    Job Title: Client Service RepresentativeAt HousePaws Mobile Veterinary Service Mount Laurel, we are seeking a highly skilled and compassionate Client Service Representative to join our team. As a key member of our front desk operations, you will be responsible for delivering exceptional customer service to pet owners, ensuring a warm and welcoming experience...

  • Veterinary Client Service Representative

    2 weeks ago

    Laurel, Montana, United States HousePaws Mobile Veterinary Service Mount Laurel Full time

    Job Title: Client Service RepresentativeAt HousePaws Mobile Veterinary Service Mount Laurel, we are seeking a highly skilled and compassionate Client Service Representative to join our team. As a Client Service Representative, you will be the first point of contact for our clients and will play a vital role in providing exceptional customer service and...

  • Service Coordinator

    4 weeks ago

    Laurel, United States Ultimate Staffing Full time

    Our client, a leading specialized construction company located in Laurel, MD, is looking for a Service Coordinator to join their team. This organization is dedicated to delivering excellence in construction solutions and is seeking a highly organized Coordinator, Business Operations, Service, Retail, Staffing, Construction

  • Strategic Client Services Representative

    3 weeks ago

    Laurel, Montana, United States Harmony Roze Staffing & Recruiting Full time

    Job SummaryWe are seeking a highly skilled and experienced Client Relationship Manager to join our team at Harmony Roze Staffing & Recruiting. As a key member of our client services team, you will be responsible for providing exceptional customer support and managing client relationships to drive business growth and satisfaction.Key ResponsibilitiesAct as...

  • Client Service Representative

    3 weeks ago

    Mt Laurel, United States HousePaws Mobile Veterinary Service Mount Laurel Full time

    Description Position at HousePaws Mobile Veterinary Service Mount Laurel Client Service RepresentativeBeing a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations. A CSR is...

  • Client Service Representative

    3 weeks ago

    Mt Laurel, United States HousePaws Mobile Veterinary Service Mount Laurel Full time

    Description Position at HousePaws Mobile Veterinary Service Mount Laurel Client Service Representative Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations. A CSR...

  • Strategic Client Services Representative

    2 months ago

    Laurel, Montana, United States Harmony Roze Staffing & Recruiting Full time

    Job Title: Strategic Client Services RepresentativeHarmony Roze Staffing & Recruiting is seeking a highly skilled Strategic Client Services Representative to join our team. As a key member of our client services team, you will be responsible for providing exceptional customer support and service to our strategic clients.Key Responsibilities:Act as the single...

  • Director of Client Services and Engagement

    2 weeks ago

    Mount Laurel, New Jersey, United States Association Headquarters Full time

    Job Title: Director of Client Services and EngagementAssociation Headquarters is seeking a highly skilled Director of Client Services and Engagement to lead our client services team. As a key member of our organization, you will be responsible for delivering exceptional client experiences and driving business growth.Key Responsibilities:Lead and manage a...

  • Director of Client Services and Engagement

    2 weeks ago

    Mount Laurel, New Jersey, United States Association Headquarters Full time

    Job DescriptionAssociation Headquarters is seeking a Director of Client Services and Engagement to lead and manage the delivery of exceptional client services and engagement. The ideal candidate will have a strong background in client relationship management, leadership, and strategic planning.Key ResponsibilitiesLead and manage a team of Account Executives...

  • Director of Client Services and Engagement

    2 weeks ago

    Mount Laurel, New Jersey, United States Association Headquarters Full time

    Job Title: Director of Client Services and EngagementAssociation Headquarters is seeking a highly skilled and experienced Director of Client Services and Engagement to lead our client services team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to enhance client satisfaction, retention, and...

  • Director of Client Services and Engagement

    2 weeks ago

    Mount Laurel, New Jersey, United States Association Headquarters Full time

    Job DescriptionAssociation Headquarters is seeking a highly skilled Director of Client Services and Engagement to lead our client services team. As a key member of our organization, you will be responsible for developing and executing strategies to enhance client satisfaction, retention, and growth.Key ResponsibilitiesLead and manage a team of Account...

  • Insurance Services Coordinator

    2 weeks ago

    Laurel, Montana, United States State Farm Insurance Full time

    Job Title: Office RepresentativeAs an Office Representative at State Farm Insurance, you will play a vital role in providing exceptional customer service and support to our clients. Your primary responsibilities will include:Key Responsibilities:Assisting customers with their insurance needs and providing personalized supportProcessing insurance policy...