Client Solutions Administrator

4 weeks ago

Laurel, Mississippi, United States LINKBANK Full time

Job Summary:

As a Client Solutions Administrator at LINKBANK, you will play a vital role in delivering exceptional client experiences and achieving solution center goals. Your attention to detail and ability to multitask will be essential in handling various client transactions, managing cash and coin shipments, and maintaining accurate records.

Key Responsibilities:

  • Deliver a unique and positive experience for visitors to the solution centers.
  • Achieve solution center's goals through accurate transaction processing and tailored client solutions.
  • Embody LINKBANK's values of LIVE, INTEGRITY, NURTURE, and KNOWLEDGE in daily activities.
  • Maintain a positive attitude and eagerness to learn while delivering top-notch client service.
  • Handle various client transactions, including deposits, withdrawals, loan payments, and account openings, via in-person, drive-thru, phone, or a mobile/online.
  • Manage and log mail, night depository, and ATM deposits as needed.
  • Ensure compliance with Retail Operations Guidelines for record-keeping and audits.
  • Accurately complete Currency Transaction Reports and Reg CC Forms.
  • Balance cash drawers and vault daily and maintain accurate audit records.
  • Order and manage cash and coin shipments to/from the Federal Reserve.
  • Order and manage supplies used in the Solution Centers.
  • Help train new employees and interns.
  • Enhance the sales process by reviewing client profiles and referring clients for additional services.
  • Follow internal controls, operational procedures, and risk management policies; stay updated on policy changes.

Requirements:

  • High School Diploma or equivalent.
  • Basic understanding of bank products and services.
  • Proficiency with computers and Microsoft Windows.
  • Excellent client service skills with patience and empathy.
  • Strong communication, leadership, and organizational abilities.
  • Regular and Predictable attendance.
  • Prior teller experience or at least 1 year of cash handling and client service experience.

Working Conditions:

Ability to travel to various bank locations as needed.

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