Learning and Experience Program Manager

3 weeks ago


Austin, United States ResProp Management Full time

We are looking to add a Learning & Experience Manager to our team

ResProp Management helps people find apartment homes and builds communities. We are a multi-family property management company that serves people, community residents and owners. We got our start in 2010, have grown to over 12,000 units and we are continuing to grow daily. We owe our success to our focus on servant leadership, and our commitment to hiring top talent from the most innovative companies from both inside and outside the multifamily industry.

Before you apply, review these resources to better understand our culture and mission: About ResProp

The Learning & Experience Manager is responsible for designing, implementing, and managing comprehensive employee learning initiatives that foster a positive work environment and enhance overall performance. This role involves leading new hire orientation, facilitating ongoing training, and championing cultural initiatives to ensure employees feel valued and engaged. The ideal candidate will leverage instructional design skills and performance analytics to identify training gaps and create impactful learning experiences.

What you'll be doing:

  • Real-time tracking team member performance & engagement leveraging Business Intelligence
  • Hosting virtual & in-person coaching opportunities that support employee development spanning leasing techniques, financial understanding, advanced sales skills and more.
  • Promoting operational efficiencies by monitoring and providing training on property management software platforms (Resman, Coupa, etc.).
  • Devising strategic learning plans targeting employee needs
  • Build interactive learning content and deliver across company portfolio
  • Support the growth of the internal peer-to-peer mentorship program
  • Communicating regularly with support function leads and leadership in developing new and innovative best practices.
  • Take ownership of the mystery shop program to align with sales enablement strategies, ensuring insights are leveraged to enhance customer experience and sales performance.
The ideal candidate has:
  • Long-term focus and desire to work in a fast-paced, growing organization
  • At least 3 years in a training role creating instructional content.
  • Prior experience in property management.
  • Expertise in instructional design with proficiency in Google/Microsoft suite (especially PPT/Slides and Excel/Sheets).
  • Experienced in video production and video/audio editing
  • Experience managing a Learning Management System (LMS) or Learning Experience Platform (LXP)
  • An outgoing, people-centric attitude
  • Detailed, organized, and routine-oriented
  • Strong virtual and in-person communication skills with experience in virtual facilitation
  • Proactive, autonomous, and self-disciplined work ethic to close gaps that arise with our teams
  • Reside in Austin, TX (Hybrid)
What you'll get:

Our compensation & benefits package is designed to reward long-term career growth. Your total compensation can and should grow as you progress with the company. We evaluate performance and provide direct feedback to all teammates throughout the year, and ensure that compensation matches the role and performance. In addition, we offer the following:
  • Coaching and stretch assignments that will test your limits
  • Competitive salary
  • Medical, Dental, & Vision Benefits
  • 401(k) retirement plan
  • Competitive Paid Time Off
  • Discounted rent at any properties owned by ResProp Management
Employment Eligibility Requirements:
  • Applicants will be required to pass a background check and reference check prior to their first day to verify their employment eligibility. For finance focused positions a credit check may also be required.


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