Patient Relations Specialist
1 week ago
Overview:
Administrative & Clerical
Responsibilities:- Answers patient and family questions with empathy and care, utilizing knowledge to help the patient with post-release or post-discharge.
- Ensures responses to complaints and grievances follow hospital policies and regulatory requirements.
- Documents communications between patients, leaders and the patient relation staff to keep information on file that may be useful in improving patient experience.
- Assists department directors in responses to patient complaints by clearly communicating expectations and requests of leaders to resolve patient concerns.
- Performs basic data analysis of grievances and positive feedback to identify high-level patient experience trends, finding areas of strength and weakness within the organization.
- Performs other duties as assigned.
Qualifications:
EDUCATION: Required: Bachelor's Degree EXPERIENCE: Required: 3 years of Customer Service Experience LICENSURE/CERTIFICATION/REGISTRY/LISTING:
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