We have other current jobs related to this field that you can find below

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    2 months ago

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    6 days ago

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    Atlanta, United States D.W. CAMPBELL, INC. Full time

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  • Service Manager

    3 months ago

    Atlanta, United States Green Queen Full time

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  • Food Service Worker

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  • Customer Service Representative/Order Entry

    1 month ago

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  • Service Manager

    3 days ago

    Atlanta, United States Hilltop Residential Full time

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    4 weeks ago

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    3 weeks ago

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  • Client Services Manager

    1 month ago

    Atlanta, United States The Stepping Stones Group, LLC Full time

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Service Manager

2 months ago

Atlanta, United States Tecta America Full time

Empire Roofing, a Tecta America Company, specializes in a comprehensive selection of roofing services tailored to meet the needs of commercial, industrial, office, retail, and institutional properties. Our team utilizes cutting-edge technology and top-of-the-line equipment, boasting a fleet of over three hundred dedicated service vehicles. With a firm commitment to staying at the forefront of roofing advancements, Empire Roofing firmly believes in delivering impeccable results from the very beginning. We are seeking a Service Manager for our Atlanta, GA office. The Service Manager will operate and manage the Service Department & Team. The Service Manager will ensure that the department operates within the company guidelines for safety, work is completed within a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority. This position reports to the Director of Service. Job Functions Plan, organize, and establish objectives and goals for duties assigned Oversee flow of documents, (final invoice and/or estimation --including final delivery of proposal) Review estimates, inspections, letters, scopes, proposals and invoices for service work Monitor and teach subordinates Determine required staffing; hire and fire as needed within Tecta guidelines, working with HR representative to hire appropriately with OUP approval Review employees according to established Tecta policies Maintain open lines of communication with the customers, management and employees Liaison with all other departments as needed Determine/establish training of any kind that best fits the needs of the employees and the business model Handle all day-to-day service department business including review of daily time cards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff Develop and execute a departmental sales plan Ensure that customer service needs are being exceeded Assist in collection of past due accounts receivable for service related work Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed Issue proposals for service related work Manage service related projects, which may include monitoring labor hours and materials, job site meetings, communication with the building owner or general contractor, issuing job billing Report monthly financials to the President Review performance of existing service personnel (field and office) on a regular basis Ensure that field personnel are fully trained in order to perform their job at a high level Schedule safety/ material/ procedure trainings as needed Review the daily service schedule Answer phones and e-mails as needed Meet with customers as needed Maintain the highest level of morale possible by example Knowledge, Skills & Experience Knowledge of and/or experience with all types of roofing Must be able to sell, estimate and develop new business Able to read blue prints and understand specifications Strong oral and written communications skills. Must be able to write reports, scopes and/or proposals Ability to professionally manage existing and new accounts and a TEAM / department of 10+/- individuals Solid verbal, written, interpersonal and listening skills Ability to speak, read and comprehend instructions, short correspondence and contract documents, as well as converse comfortably with customers and all levels of the Tecta organization Respond to calls within 24 hours 3+ years’ experience in roofing, construction, or related field Empire Roofing, a Tecta America Company, offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc Equal Opportunity Employer, including disabled and veterans.

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