Service Management Technologist
1 month ago
Job Title:
Service Management Technologist
Location:
Madison, WI 53783 " 100% Remote
Duration:
4 months
Pay Rate Range:
$ $54.43 /Hour
Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.
Job Description
- Personnel who perform a set activities " directed by policies, organized and structured in processes and supporting procedures " that are performed to plan, design, deliver, operate and control information technology (IT) services offered to customers.
- Service Management and Problem Management area/processes
- Working through processes and making sure people are following processes, advising best practices, helping guide individuals on process
- Problem Management-helping govern problem process, improve process, coaching individual on current process and identify how to improve
- Working knowledge of 5-why procedure
- ITIL 4.0
- ServiceNow tool
- On-call hours are required
- Agile experience is a plus
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