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Service Coordinator
2 months ago
Job Location
Elder Services - Baltimore, MD
Description
Position Summary
Description The Service Coordinator will be responsible for overseeing and providing service coordination and case management for members in a senior affordable housing building, managed by CSI Support & Development (CSI). The Service Coordinator's responsibility is to enhance the ability for members to stay living independently in the co-op, and includes collaborating with members, the Co-op council and/or the liaison, assessing needs and linking members and community members to services, providing case management, planning and implementing educational opportunities promoting health and well-being, and developing and supporting meaningful engagement between members in the Co-op and those of the surrounding community. The Service Coordinator is an employee of Civic Works Inc. and part of a joint Civic Works/CSI team.
Primary Responsibilities:
- Working collaboratively with the members, Council, and other committees of the Co-op;
•Helping transition applicants for residency by determining their current and potential needs;
•Coordinating and/or providing general case management and referral services;
•Maintaining accurate, complete, updated files on members, programs and activities through an online case management program;
•Participating in regular meetings with the Co-op team and the Civic Works service coordinator team and providing appropriate status reports;
•Establishing relationships with local service providers who are currently providing or could provide services to residents who are at-risk or frail, and monitoring the quality and effectiveness of their service delivery;
•Assuring that all service providers are "vetted" based on established criteria prior to making referrals;
•Assisting members to create and maintain informal support networks consisting of other members, family, and friends in their Co-ops and the community; •Continuously improve the quality of member and community services that are provided by participating in regular training, research, and evaluation of outcomes;
•Act as a liaison between community agencies, service providers and resident members;
•Plan and implement dynamic educational and group programs;
- Maintain a directory of community services and make it available to resident members, their families, and staff
Education and Experience:
- Associate degree or higher in social work, psychology, gerontology, counseling or related specialty, 1+ years of experience working with older adults in a community-based setting or equivalent combination of education and experience; or 3+ years of experience in case management or service coordination with older adults in a community-based setting;
•Demonstrated ability to work independently to achieve desired outcomes with older adults individually and in groups to fulfill the requirements of the HUD service coordinator program;
•Good oral, written and computer skills required. Must be able to accurately record and maintain resident information and documentation;
•Must be proficient in Microsoft Office products including Word, Excel and Publisher;
•Ability to work independently
Skills and Abilities:
- Strong computer skills and database management skills are required.
- Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
- Exceptional personal responsibility for meeting goals and a track record of success.
- Excellent oral and written communication skills.
- Ability to prepare and submit accurate and reliable reports.
- Ability to recognize problems, develop innovative solutions, and implement them.
- Strong initiative and creativity, and able to excel while working independently
- Committed to advancing racial equity across systems related to job access, job quality, and the environment.
- Commitment to working in and creating diverse, equitable, and inclusive environments.