Customer Success Manager
2 months ago
Polar Analytics is a Full-Stack Business Intelligence Solution for Consumer Brands. A powerful, yet simple solution for business users to get the insights they need to succeed and make the right decisions.
Our mission is to empower indie DTC brands worldwide to grow faster and more profitably
What's Unique About Polar Analytics?
Traction - We've grown to over 2,000 + active merchants as of June 2023, and we're on track to reach 5,000 this year.
Tech & Product - We leverage the latest advancements of the modern data stack and make it user-friendly to non-technical users.
Funding Strategy - We're backed by Point9, an exceptional B2B SaaS investor that's renowned for finding Unicorns at an early stage.
Team - We're a collective of experienced individuals from leading eCommerce SaaS platforms and are on a mission to become the next unicorn.
Why this role?
Empower thousands of entrepreneurs, ventures, and marketing agencies to grow their online brands, with a solution they will use daily
Join us at one of the most exciting moments of our history
Be at the forefront of the DTC ecosystem, get an inside view of the fastest-growing brands, and become a knowledge expert in fast-growing industries like DTC, E-commerce, and Data.
Responsibilities
You are the second CSM in the US: a lot of opportunities in the future for you
Onboard customers and make sure they are “healthy” along the customer journey (high touch and low touch approaches depending on the Customer Tier)
Think of strategies to prevent churn (high touch and low touch approaches depending on the Customer Tier)
Set up tool to help us scale current processes (CS platform, build a health score, automatize some manual processes today…)
Help the Care team for level 1 requests. Be able to create tickets and do the first investigation.
Transform problems into scalable solutions, working hand in hand with the Tech and Care team
Act as the voice of the customer, communicating needs or feature requests internally to influence the product roadmap
The job is made for you if...
You love the eCommerce, DTC, and SaaS space
You have a previous B2B SaaS experience as a CSM (at least 2 years), preferably where you saw the team grow as the company scaled
Bachelor or equivalent in business school or engineering
️ You are data-driven
You have exceptional written and verbal communication
️ You are passionate and humble, you always love to learn and share
You thrive with ownership and responsibility: you will be responsible to take our Support to the next level
Our Hiring Process
We follow a structured hiring process to ensure fairness and transparency. Our process may vary depending on the role, but this is what you can expect after you apply:
Recruiter Screen (30 mins): A call with our Head of Talent to talk through your current/past experience, your motivations and Tell you more about Polar Analytics.
Technical Fit (45 mins): Here, you'll meet either the Hiring Manager or a team member of a similar level to discuss your ways of working and understand your skillset and ability for the role.
Technical Deep Dive (1 hour): This interview usually consists of a practical element (case study, Presentation, Technical Problem Solving etc) designed to give you a broader understanding of how we drive impact at Polar. This will be with the hiring manager and one other team member.
Culture Interview (45 mins): A conversation with one of our Culture Champions. We assess your team fit based on our values (see below).
We value your time and effort in the application process, and we aim to provide feedback as quickly as possible.
Our Values
No Ego
- We're all about teamwork and valuing everyone's input.
Transparency ???? - Honesty, feedback, and open communication are cornerstones of our growth.
Growth Mindset
- We're always learning, improving, and striving for excellence.
Care for others
- We're empathetic, customer-centric, and proactive in helping others.
Act Like the Owner
- We take responsibility and ownership to drive the success of our business.
Driven by Impact
- We focus on delivering value to our customers and stakeholders.
Company Perks & Benefits:
Choice-first organisation with a culture built around impact rather than hours
5 weeks of vacation
Competitive salary & equity (our compensation philosophy targets 60th - 80th percentile in the top 3 European tech markets)
Latest MacBook Pro or equivalent
Remote Office Upgrade budget to spend in your first year to ensure you have the best environment possible to work in
???? Complimentary private health insurance (we use Alan)
Every 6 months we organize a company-wide offsite to discuss where we're going and strengthen the social bonds
#J-18808-Ljbffr
-
Customer Success Manager
2 months ago
Burbank, United States Bunzl Distribution USA Full timeThe Customer Success Manager (CSM) is responsible for delivering optimum service and a positive customer experience. The CSM is focused on customer loyalty and building close long-term client relationships. The CSM guides all product inquiries and opportunities from concept through production delivery. An expert in product, the CSM leads development,...
-
Customer Success Manager
1 month ago
Burbank, United States LiveIntent Full timeAbout The Job The Customer Success Manager will be a key player in the internal workflow and client engagement, as well as driving post-sales initiatives such as up-selling, cross-selling and renewals. They should be comfortable driving and leading client platform demos, performance reviews (QBRs included), and any internal or external calls with or for our...
-
Customer Success Specialist
6 days ago
Burbank, California, United States Wonders Child Care Center Full timeAbout Us:At Wonders Child Care Center, we are dedicated to creating an environment that supports the growth and development of children while alleviating the operational challenges faced by our clients. Our mission is to provide a seamless connection between child care providers and families through our innovative platform, allowing them to focus on...
-
Customer Success Specialist
2 months ago
Burbank, United States Bluewhite Full timeBluewhite is seeking a passionate, Customer Success Specialist to join our US team & help build a world leading brand in autonomous technology and 21st century farming. Pay scale for this position is $75 - $150k per year, DOE. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary...
-
Head of Customer Success, Support
4 weeks ago
Burbank, United States Cohere Full timeWho are we? Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what...
-
Client Success Strategist
1 week ago
Burbank, California, United States Tremendous Full timeAbout TremendousTremendous is an innovative platform that facilitates seamless bulk payouts to individuals across more than 200 countries. With over 10,000 organizations, from small businesses to large enterprises, having processed over $1 billion, we help our clients save an average of 15 hours each month.Our Work CultureWe pride ourselves on a fully remote...
-
Account Success Lead
5 days ago
Burbank, California, United States Tremendous Full timeAbout TremendousTremendous is an innovative platform that offers a fast, flexible, and cost-effective solution for sending bulk payouts to individuals across more than 200 countries. With over 10,000 clients, including renowned organizations, we have facilitated the distribution of over $1 billion, allowing businesses to save an average of 15 hours each...
-
Customer Service
2 months ago
Burbank, United States Public Storage Full timeCompany Description Public Storage is the self-storage industry leader and we are Hiring Now ! Earn $17.75 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm) Employees become eligible for Full-time Benefits by working an...
-
Customer Service Operations Manager
1 week ago
Burbank, California, United States City of Burbank California Full timePosition OverviewThe City of Burbank, California, is seeking a dedicated professional to oversee customer service operations. This role is pivotal in ensuring the delivery of exceptional service to our community.Key ResponsibilitiesManage daily operations of the customer service department.Develop and implement strategies to enhance customer...
-
Special Education Teacher
1 month ago
Burbank, United States 360 Customer Inc. Full timeCurrently looking to hire Certified Special Education Teachers in Burbank, California, These are full-time positions for the coming school year August 2024-25 . The ideal candidate will possess previous school experience as a Special Education Teacher.California SPED Teacher credentialsElementary, and High School PositionsResponsibilities and DutiesAdapt...
-
Special Education Teacher
2 weeks ago
Burbank, United States 360 Customer Inc. Full timeCurrently looking to hire Certified Special Education Teachers in Burbank, California, These are full-time positions for the coming school year August 2024-25 . The ideal candidate will possess previous school experience as a Special Education Teacher.California SPED Teacher credentialsElementary, and High School PositionsResponsibilities and DutiesAdapt...
-
Special Education Teacher
1 week ago
Burbank, United States 360 Customer Inc. Full timeCurrently looking to hire Certified Special Education Teachers in Burbank, California, These are full-time positions for the coming school year August 2024-25 . The ideal candidate will possess previous school experience as a Special Education Teacher.California SPED Teacher credentialsElementary, and High School PositionsResponsibilities and DutiesAdapt...
-
Special Education Teacher
1 week ago
Burbank, United States 360 Customer Inc. Full timeCurrently looking to hire Certified Special Education Teachers in Burbank, California, These are full-time positions for the coming school year August 2024-25 . The ideal candidate will possess previous school experience as a Special Education Teacher.California SPED Teacher credentialsElementary, and High School PositionsResponsibilities and DutiesAdapt...
-
Operations Manager
2 days ago
Burbank, California, United States City of Burbank, CA Full timeJob Summary:The City of Burbank, CA is seeking an experienced Customer Service Operations Manager to join our team. As a key member of our organization, you will be responsible for overseeing the delivery of exceptional customer service to our residents and businesses.Key Responsibilities:Develop and implement customer service strategies to improve...
-
Customer Support Specialist II
1 week ago
Burbank, California, United States Crane Aerospace & Electronics Full timePosition Overview:Crane Aerospace & Electronics is seeking a dedicated Customer Service Administrator II to enhance our Aftermarket team.About Crane:We are a leading provider of essential systems and components within the aerospace and electronics sectors. Our commitment to excellence drives our operations and customer interactions.Key Responsibilities:1....
-
Customer Service Administrator II
3 months ago
Burbank, United States Crane Co. Full time**Customer Service Administrator II** Location **CA, Burbank** Department **Sales** Employment Type **Full Time** has a unique and exciting career opportunity for a **Customer Service Administrator II** located in **Burbank, CA**. Crane Aerospace & Electronics **Crane Aerospace & Electronics** supplies critical systems and components to the aerospace and...
-
Customer Service Representative
1 week ago
Burbank, California, United States Best Buy Full timeCustomer Experience Specialist (Advisor) - Job OverviewPosition SummaryThis is a full-time entry-level role for store associates, offering a range of impressive benefits based on your position and tenure.Benefits Include:Backup childcare supportTuition assistance for employees and their dependentsGenerous employee discountsMedical and dental coverage, along...
-
Customer Engagement Representative
1 week ago
Burbank, California, United States Best Buy Full timeCustomer Experience Specialist (Advisor) - Job OverviewPosition SummaryThis role is ideal for individuals seeking a full-time entry-level position with a variety of benefits tailored to both part-time and full-time employees based on their tenure.Benefits Include:Backup childcare optionsTuition assistance for employees and their dependentsGenerous employee...
-
Customer Service Representative
5 days ago
Burbank, California, United States Best Buy Full timeCustomer Experience Specialist (Advisor) - Job OverviewPosition SummaryThis is a Full-Time Entry Level position for Store Associates, offering a range of exciting benefits depending on your role and tenure.Benefits Include:Backup childcare servicesTuition assistance for employees and their dependentsGenerous employee discountsMedical and dental coverage,...
-
Customer Service Representative
5 days ago
Burbank, California, United States Nari Abramyan - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Nari Abramyan - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesEstablish and maintain strong relationships...