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Customer Training

2 months ago

Edina, United States Sportsdigita Full time

JOB OBJECTIVE

As we continue our growth trajectory, we are looking for an experienced Training & Support Specialist to join our team. This position is responsible for engaging, training, and enabling new and current customers on the DIGIDECK. The role will fill a critical spot on our Customer Care team and provides an exciting opportunity for any training and education professional. Reporting to the Director of Product Training, the Training & Support Specialist will be charged with increasing customer adoption, improving ancillary training resources, and serving as a key product expert for the organization. ESSENTIAL FUNCTIONS

Deliver product training to customers both virtually and on-site. Deliver customer support via DIGIDECK’s Live Support chat. Develop and maintain customer training content via several methods: online courses, video and recorded work, supplemental transcripts, and product simulations. Write and update knowledge articles based on updates in the product, as well as feedback from customers during training, cases, or support chats. Adapt and learn new product enhancements and features quickly; train and disseminate to customers and internal stakeholders appropriately. Conduct and host monthly webinar sessions intended to drive customer adoption. Assist with internal new hire training and onboarding. Become a DIGIDECK expert. REQUIREMENTS

3+ years SaaS experience 3+ years facilitating virtual and on-site customer training 3+ years working within a professional training and/or learning environment Clear communicator and great professional speaking skills Expert level of organization Demonstrated success following and keeping up with a rigid schedule Successful at working through and managing unexpected issues on the fly (tech issues with systems, customer responses, scheduling problems, positive and negative customer feedback) Demonstrated experience creating training content: online courses, e-learning, video and recorded work, supplemental written material, etc. Demonstrates complete independence with training facilitation, schedule, and learning new products and features Ability to conceptualize scalable training and education ideas for our customers

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