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Customer Support Advisor

2 months ago

Edina, Minnesota, United States Apple Full time
Customer Support Advisor Overview

As a Customer Support Advisor, you play a crucial role in assisting new users in getting started and providing swift, effective support to existing customers — fostering strong, positive connections with Apple.

When a client seeks help, you promptly evaluate their needs.

In some instances, you resolve customer inquiries directly by offering guidance or solutions on the spot, leveraging your expertise in the latest Apple technology to assist with:

  • iPod
  • iPhone
  • iPad

At other times, you direct customers to specialized support team members who can help them regain functionality.

You also offer personalized training sessions for new users, equipping them with essential skills to embark on their photo, video, and music projects.

The entire team benefits from your dedication to delivering exceptional customer care. By helping Apple nurture robust relationships with its clientele, you are vital to our overall success.