Customer Service Nursing

1 month ago

Greenwood, United States Homestead Hospice Full time

** Customer Service Nursing (LPN)**

** Homestead Hospice**

**Job Summary:**

The Customer Service LPN is required to collaborate with patients, families, staff members, physicians, and vendors in a professional and confidential manner in regards to customer service.

**Qualifications:**

- Possess good oral and communication skills

- Successful completion of LPN license program

- Maintain a customer service philosophy and related rules, standards, and practices

- Maintain a liaison role with all levels of administration, physicians, patients, and their families including outside vendors.

- Detailed- orientated and be able to multi-task job duties

- Document in a professional and legible manner

- Possess basic computer skills

- Processing clinical operations task

- Monday - Friday 12:30pm - 9:00pm EST

**Responsibilities:**

- Order Equipment under the direction of the Primary Nurse or Clinical Manager.

- Notify appropriate personnel of deaths (DME Company, Pharmacy, etc.)

- Serve as a member of the QA committee to help assess the quality of care provided by Homestead Hospice.

- Responsible for scheduling Physicians Face to Face visits.

- Assist Physicians with the scheduling of his appointment when requested.

- Verify hospital codes and diagnoses for hospitals; verify medication coverage from the pharmacy with Homestead Hospices formulary.

- Manage questionnaires to families, doctors, or as needed, monitor follow up visits by disciplines.

- Log all calls in the communication log and daily logbook.

- Assist the Administrator with any requests.

- Follow up with phone calls to new admissions within a 24hr. period. Ensure that services provided to the patient and family had met their needs.

- Place phone calls to families once a month (approximately 10 per day) and to facilities as needed regarding satisfaction with care and services.

- Provide service information to patients, families and facilities when needed.

- Follow up with patients, families and facilities etc. in a timely manner.

- Handle patient complaints associated with the different services.

- Notify the Case Manager with calls regarding medication re-fills and follow up within 2 hrs. to ensure medication was ordered and will be delivered.

- Document in daily log and communication notes every day.

- Arrange and coordinate x-rays for patients who reside in a facility, call and fax the hard copy with the physicians order to the x-ray Company for arrangement

- Transcribing medication orders for nurses when they are present at the facility. Scheduling PT or ST for patients when needed. Notify the therapist and obtain the e-mail address of the patient, and fax MD orders to the company.

- Assist with employees physical exam by obtaining vital signs and TB skin test; following up within 48 hrs. regarding negative/positive readings. Document findings for new employees and volunteers. Any other duties as assigned.

**We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.**

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