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Customer Service Representative

2 months ago

Greenwood, Indiana, United States Indiana Farm Bureau Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Indiana Farm Bureau. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and building strong relationships.

Key Responsibilities:

  • Provide product and service information to customers, ensuring they have a clear understanding of our offerings.
  • Support sales and marketing efforts by assisting agents and providing office operations support.
  • Determine the best course of action to resolve customer complaints, ensuring satisfaction and adherence to company policies.
  • Coordinate problem resolution with internal departments.
  • Build strong relationships with customers, delivering solutions and exceeding their expectations.
  • Work with guidance to prioritize and oversee activities, focusing on continuous improvement.

Requirements for Success:

  • High School diploma or equivalent.
  • Ability to obtain a Property and Casualty insurance license within two years.
  • Insurance and/or claims background is a plus.
  • Strong communication skills to convey a clear understanding of customer needs.
  • Basic numerical concepts to perform mathematical transactions.
  • Attention to detail and accuracy.

Perks of Working with Us:

  • A work environment that values work-life balance.
  • Paid vacation and sick leave.
  • 401K with matching contributions.
  • Full-time schedule with Monday to Friday hours.
  • Potential for a yearly bonus.
  • Contests and incentives.
  • Benefits eligibility within 30 days of employment.
  • Negotiable pay based on experience.
  • Collaborative team environment.
  • Paid volunteer hours.