Customer Service Team Lead

2 months ago

Greenwood, United States Service Supply Full time

** Customer Service Team Lead**

**Job Category****:** ISALES **Requisition Number****:** BUSIN001586 Showing 1 location **Job Details**

**Description**

****Position Overview:****

We are seeking a candidate to lead a strategic business unit which manages a number of the companys high profile accounts that utilize our distribution strengths to meet their production needs. The position leads by promoting , counseling, team concepts, individual development, training, coaching, and mentoring. They work interdepartmentally to develop a positive partnership amongst all stakeholders. The Lead will guide the Business Unit to meet core company objectives and customer demands. This position will report to the Region or Senior Region Manager.

****WHY** **Wrth:****

* Health, Vision and Dental Benefits for Full-time Employees & their Families

* Paid Time Off start accruing on day one

* Paid Holidays

* 401(K) with Company Match

* Free Life Insurance

* Partner Discounts (Ford, Verizon, Harley Davidson and more)

****ESSENTIAL DUTIES & RESPONSIBITLIES** include the following and all other duties assigned:**

* Manage a Customer Support and Service team of 3-7 employees

* Communicate daily with team members to proactively address concerns

* Collaborate with the team to identify, research, and resolve customer issues using SAP and CPS

* Supports Outside Sales on Quotes and New Opportunities

* Participates in Internal RAILs

* Supports the preparation of Wurth Business Reviews

* Control margining to maintain and meet company profitability objectives

* Coordinates projects within the department and in collaboration with other departments

* Oversight of the ECN process

* Ability to perform the duties of those who report to the Business Unit Lead

* Provides backup and support to the team as needed

* Represent the company professionally at all times

* Ensure complete customer satisfaction is being met by team

* Performs other duties, as assigned

****QUALIFICATIONS, SKILLS & ABILITIES:****

* Bachelors Degree Preferred. High school diploma/GED and minimum 3-5 years customer service or related experience is required

* Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint

* Intermediate to Advanced Excel skills

* SAP skills are advantageous

* Must be able to read and analyze customer purchase orders, drawings and vendor-supplied reference material

* Ability to work cross functionally to achieve required goals

* Ability to communicate professionally through written, oral, or other forms of communication

* Ability to analyze data in order to make decisions that drive positive impact

* Ability to work with mathematical concepts and solve mathematical equations as related to logistics and supply chain

* Ability to provide solutions to escalated internal or external issues

* Ability to provide a variety of instructions furnished through written, oral, excel, or other forms required

* Excellent judgement and decision making skills

* Capable of establishing credibility, respect and trust from internal colleagues and external customers

****Wrth Industry North America Key Facts:****

* 110+ locations across the US, Canada, Mexico, and Brazil

* More than 2,600 employees

* More than 420,000 standard parts

* Part of the Wrth Group, $15B+, which operates over 400 companies in more than 80 countries and has more than 79,000 employees

****FIND OUT MORE ABOUT OUR COMPANY CULTURE:****

* LinkedIn -

* Facebook

* Twitter

* YouTube -

****EEOC STATEMENT:****

The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individuals sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.

**Qualifications**

**Skills**

**Behaviors**

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**Education**

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**Licenses & Certifications**

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