Head of Customer Success
2 months ago
Founded in 2018, Middesk is redefining business identity verification, transforming a traditionally manual process into a modern, digital solution. Our platform delivers accurate, timely data, enabling financial institutions and fintechs to onboard businesses faster and with confidence. Backed by Y Combinator, Sequoia Capital, and Accel Partners-and recognized on the Forbes Fintech 50 List-Middesk is setting a new industry standard.
The Role: Head of Customer Success
As the Head of Customer Success at Middesk, you will lead the entire post-sales strategy and customer journey. Your mission is to scale our account management and customer experience teams, delivering best-in-class service across all segments and driving mutual growth for our clients and Middesk. You'll manage strategic relationships with our largest clients and build scalable engagement models for all customer segments. This role focuses on maximizing product adoption, fostering revenue growth, implementing scalable processes, and developing a high-performing team.
What You'll Do:
- Drive Adoption and Growth: Develop scalable, customer-centric solutions to increase product usage, adoption, and revenue growth across our customer base.
- Build Strategic Relationships: Establish deep, mutually beneficial relationships by understanding clients' business needs and supporting their success with Middesk.
- Handle Customer Challenges: Address and de-escalate complex customer issues, turning challenges into opportunities to reinforce trust and commitment to Middesk.
- Lead High-Performing Teams: Expand and develop our customer experience and account management teams to deliver industry-leading service across segments.
- Collaborate Across Functions: Partner closely with GTM and product teams to ensure a seamless, outstanding customer experience.
- Advocate for Customer Needs: Act as a customer advocate, influencing our product roadmap to align with current and future client requirements.
- Implement Scalable Processes: Develop and execute efficient systems for post-sales operations, including onboarding, renewals, and support.
- Hybrid Work Model: This role requires you to report into our NYC office 2-3 days a week, fostering close collaboration and team synergy while allowing for flexibility on other days.
- Extensive Post-Sales Leadership: 8+ years of experience leading client-facing post-sales functions, with a strong background in account management.
- Proven Talent Development Skills: Demonstrated success in hiring, onboarding, and developing talent within high-growth environments.
- Enterprise-Level Expertise: Experience scaling post-sales functions in enterprise-level, sales-led organizations, with a focus on customer satisfaction and growth.
- Large Enterprise Relationship Management: A track record of working with large enterprise clients in fintech or financial services, managing complex relationships, and driving strategic influence at senior levels.
- Technical Sales Savvy: Background in selling technical solutions with a usage/volume-based model, with the ability to discuss technical details with clients.
- Data-Driven Approach: Strong analytical skills, using data to identify upsell and cross-sell opportunities and drive measurable business outcomes.
- Cross-Functional Collaboration: Experience working closely with sales, product, and marketing teams to enhance customer engagement and growth.
- Relevant Industry Experience: Familiarity with data, identity, or risk products, with an understanding of these customer segments' unique needs.
- Bonus: MBA or an advanced degree in a related field.
-
Head of Customer Success
2 months ago
New York, United States tabs platform inc Full timeAbout the Company Tabs is an AI-powered revenue automation platform for B2B businesses. Using the power of AI, Tabs is able to understand and extract elements from even the most complex B2B contracts and then power automated billing, revenue recognition and reporting workflows. Our customers use Tabs to eliminate manual work, collect cash faster, streamline...
-
Head of Customer Success
3 weeks ago
New York, United States TABS inc. Full timeAbout the Company Tabs is an AI-powered revenue automation platform for B2B businesses. Using the power of AI, Tabs is able to understand and extract elements from even the most complex B2B contracts and then power automated billing, revenue recognition and reporting workflows. Our customers use Tabs to eliminate manual work, collect cash faster, streamline...
-
Head of Customer Success
3 months ago
New York, United States TABS inc. Full timeAbout the Company Tabs is an AI-powered revenue automation platform for B2B businesses. Using the power of AI, Tabs is able to understand and extract elements from even the most complex B2B contracts and then power automated billing, revenue recognition and reporting workflows. Our customers use Tabs to eliminate manual work, collect cash faster, streamline...
-
Head of Customer Success Manager
2 weeks ago
New York, New York, United States TABS inc. Full timeAbout the CompanyTABS inc. is a pioneering AI-powered revenue automation platform for B2B businesses, revolutionizing financial operations with its cutting-edge technology.Our customers rely on TABS to eliminate manual work, accelerate cash flow, and boost business model flexibility.The company has secured $35 million in funding from top-tier VCs,...
-
DearDoc - Head of Customer Success
4 weeks ago
New York, United States DearDoc Full timeWho we are… DearDoc provides top doctors with a suite of technology and marketing tools to make communication between patients and doctors a more accessible, modern, and seamless experience. Serving over 4,500+ practices, DearDoc enables doctors to focus on what they do best: providing great patient care. Our team works across the globe, and we thrive in...
-
DearDoc - Head of Customer Success
4 weeks ago
New York, United States DearDoc Full timeWho we are... DearDoc provides top doctors with a suite of technology and marketing tools to make communication between patients and doctors a more accessible, modern, and seamless experience. Serving over 4,500+ practices, DearDoc enables doctors to focus on what they do best: providing great patient care. Our team works across the globe, and we thrive in...
-
Head of Enterprise Success
1 month ago
New York, New York, United States TBWA\Chiat\Day Full timeJob DescriptionWe are looking for a highly skilled Head of Enterprise Success to join our team. As a pivotal member of our organization, you will be responsible for developing and implementing a comprehensive customer success strategy that drives growth and profitability.Key Responsibilities:Design and execute a customer success strategy that maximizes...
-
Head of B2B Customer Success
2 months ago
New York, United States Pathstream Full timeWHAT WE DOPathstream was founded on the premise that substantial unrealized economic & human potential exists within each organization's frontline workforce. We are reshaping the way employees and managers on the frontlines excel in their careers. In this age of rapid tech evolution, our enterprise partnerships transform frontline teams from transactional to...
-
Head of B2B Customer Success
3 days ago
New York, United States Pathstream Full timeWHAT WE DOPathstream was founded on the premise that substantial unrealized economic & human potential exists within each organization's frontline workforce. We are reshaping the way employees and managers on the frontlines excel in their careers. In this age of rapid tech evolution, our enterprise partnerships transform frontline teams from transactional to...
-
Head Of Customer Success
7 months ago
New York, United States Nationstaff Full timeAs the first person to fill this function, you will set the foundation for our enduring, successful customer relationships through building mutual trust, transparency, and partnership. No task is too big or small for you: you will jump right in to analyze our onboarding process, work cross-functionally to create an exceptional client experience, and get to...
-
Customer Success Manager
2 months ago
New York, United States PermitFlow Full timeAbout PermitFlow PermitFlow's mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring. We've raised $5.5m+ led by Initialized Capital, Y Combinator,...
-
Head of Customer Experience
1 month ago
New York, New York, United States tabs platform inc Full timeAbout the CompanyTabs is an AI-powered revenue automation platform for B2B businesses. The company uses artificial intelligence to understand and extract elements from complex contracts, powering automated billing, revenue recognition, and reporting workflows.About the RoleWe're looking for a seasoned Head of Customer Success to lead the entire...
-
DearDoc - Head of Customer Success
4 weeks ago
New York, NY, United States DearDoc Full timeWho we are… DearDoc provides top doctors with a suite of technology and marketing tools to make communication between patients and doctors a more accessible, modern, and seamless experience. Serving over 4,500+ practices, DearDoc enables doctors to focus on what they do best: providing great patient care. Our team works across the globe, and we thrive in...
-
Customer Success Strategist
5 days ago
New York, New York, United States Nationstaff Full timeNationstaff - Head Of Customer SuccessEstimated Salary: $120,000 - $180,000 per annumWe are seeking an experienced and results-driven Customer Success Strategist to join our team at Nationstaff. As the first point of contact for our clients, you will play a critical role in building strong relationships, driving customer satisfaction, and ensuring seamless...
-
Customer Success Professional
2 weeks ago
New York, New York, United States CoPilot LLC Full timeAbout the RoleWe are looking for a highly motivated individual to join our team as a Customer Success Professional. In this role, you will be responsible for becoming an expert on our product and using your knowledge to support our customers.Key ResponsibilitiesBecome an in-house customer expert by meeting with customers, deeply understanding our product,...
-
Customer Success Associate
2 weeks ago
New York, United States Atrium Staffing Full timeAbout Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client, a high-end luxury retail company, is seeking a polished and...
-
Research Analyst for Customer Success
2 weeks ago
New York, New York, United States Success Academy Charter Schools Full timeCareer Overview:As a Research Analyst for Customer Success, you will play a critical role in helping us understand the needs and behaviors of our customers. You will conduct research to identify opportunities for improvement and develop strategies to address these gaps. This role requires a strong background in research, with a minimum of 5 years of...
-
Head of Customer Experience
1 month ago
New York, United States Visitt Inc. Full timeVisitt is seeking a dynamic and experienced Head of Customer Experience to lead our growing team. In this critical role, you will oversee client onboarding, project delivery, and service quality, while managing and developing a global team of professionals. Your ability to build strong client relationships, drive improvements based on feedback, and align...
-
Head of Customer Experience
3 months ago
New York, United States Visitt Full timeVisitt is seeking a dynamic and experienced Head of Customer Experience to lead our growing team. In this critical role, you will oversee client onboarding, project delivery, and service quality, while managing and developing a global team of professionals. Your ability to build strong client relationships, drive improvements based on feedback, and align...
-
Head of Customer Experience
3 months ago
New York, United States Visitt Full timeVisitt is seeking a dynamic and experienced Head of Customer Experience to lead our growing team. In this critical role, you will oversee client onboarding, project delivery, and service quality, while managing and developing a global team of professionals. Your ability to build strong client relationships, drive improvements based on feedback, and align...
