Head of Customer Success
2 weeks ago
About the Company Tabs is an AI-powered revenue automation platform for B2B businesses. Using the power of AI, Tabs is able to understand and extract elements from even the most complex B2B contracts and then power automated billing, revenue recognition and reporting workflows. Our customers use Tabs to eliminate manual work, collect cash faster, streamline operations, and increase business model flexibility. Tabs is a Series A hyper growth company based in New York that has raised $35m to date from top-tiers VCs like Lightspeed and Primary Ventures . About the Role Tabs is hiring an experienced Head of Customer Success to lead the entire post-onboarding customer journey. You’ll work closely with the Implementation team to ensure a smooth handoff and take over once the customer is fully onboarded. From there, you’ll be responsible for ensuring they have a great experience, driving engagement, and handling renewals and upsells. As the leader of the Customer Success department, you'll build and scale the team, developing processes and strategies to support our customers' ongoing success. You'll collaborate cross-functionally with Sales, Operations, Product, and Engineering to improve the customer experience and ensure Tabs delivers maximum value. What You’ll Do Own the Customer Journey: Manage the full customer lifecycle post-sale and post-implementation; from success and support to renewals and upsells, ensuring we maximize our net dollar retention. Lead Success & Support: Guide proactive customer success initiatives to drive product adoption and ensure lightning-fast resolution times in support. Build an Organization: Manage the current CX team and hire additional team members to help with growth, creating a scalable structure while fostering a culture of accountability. Cross-Functional Collaboration: Work closely with Sales, Product, and Engineering to drive customer-focused improvements. Consult & Engage: Engage with customers regularly to identify needs and opportunities, driving product adoption and account growth. Scale Operations: Build the playbook for Customer Success and Support, using early learnings from our team and industry best practices to establish processes, best practices, and metrics that will drive the growth and success of the CX team. Who You Are 8+ years of experience in Customer Success at B2B SaaS startups, with a focus on mid-market accounts that require hands-on support and strategic alignment. Proven ability to build and scale strategic teams. Process oriented and data-driven, with a passion for delivering exceptional customer experiences. Experience in fintech working with the office of the CFO, and familiarity with ERPs such as QuickBooks or NetSuite. Proven track record of managing and exceeding targets for net retention rates, customer satisfaction metrics, and support SLAs. Perks and Benefits Competitive compensation and equity 100% coverage for healthcare (Medical, Dental and Vision) Daily meal and coffee stipend for in-office days Tax free contribution to commuter benefits We are a NYC based team spending 5 days a week in-person at our offices in midtown Manhattan. #J-18808-Ljbffr
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Head of Customer Success
3 weeks ago
New York, New York, United States Nationstaff Full timeAbout the RoleNationstaff is seeking a seasoned professional to lead our customer success efforts. As the Head of Customer Success, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our platform, and driving growth through upselling and cross-selling opportunities.Key...
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Head of Customer Success
3 weeks ago
New York, United States Middesk Full timeAbout Middesk Founded in 2018, Middesk is redefining business identity verification, transforming a traditionally manual process into a modern, digital solution. Our platform delivers accurate, timely data, enabling financial institutions and fintechs to onboard businesses faster and with confidence. Backed by Y Combinator, Sequoia Capital, and Accel...
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Head of Customer Success
4 weeks ago
New York, New York, United States Middesk Full timeAbout MiddeskMiddesk is a leading disruptor in the business identity market, aiming to make it easier for businesses to work together. Our goal is to provide a best-in-class business identity platform that offers complete, up-to-date information for financial services institutions and fintechs to make informed decisions about their customers and facilitate...
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Head of Customer Success
1 month ago
New York, United States TABS inc. Full timeAbout the Company Tabs is an AI-powered revenue automation platform for B2B businesses. Using the power of AI, Tabs is able to understand and extract elements from even the most complex B2B contracts and then power automated billing, revenue recognition and reporting workflows. Our customers use Tabs to eliminate manual work, collect cash faster, streamline...
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Head of Customer Success
2 months ago
New York, United States Middesk Full timeAbout Middesk Our goal is to make it easier for businesses to work together. Since 2018, we have been a leading disruptor in the business identity market. While consumer identity technology has seen significant modernization and digitization over the past decade, business identity and verification largely continues to be a manual process, specifically in the...
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Head of Customer Success
2 weeks ago
New York, United States Middesk Full timeAbout Middesk Our goal is to make it easier for businesses to work together. Since 2018, we have been a leading disruptor in the business identity market. While consumer identity technology has seen significant modernization and digitization over the past decade, business identity and verification largely continues to be a manual process, specifically in...
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Head of Customer Success Strategist
4 weeks ago
New York, New York, United States TABS inc. Full timeAbout the Company Tabs is a cutting-edge AI-powered revenue automation platform for B2B businesses. Leveraging the power of artificial intelligence, Tabs excels at extracting elements from complex B2B contracts, automating billing, revenue recognition, and reporting workflows. Our customers rely on Tabs to eliminate manual work, accelerate cash collection,...
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Head of Customer Success Strategist
4 weeks ago
New York, New York, United States Middesk Full timeAbout MiddeskMiddesk is a leading disruptor in the business identity market, dedicated to making it easier for businesses to work together. Our goal is to provide a seamless experience for financial services institutions and fintechs to onboard businesses and facilitate rapid transactions.The RoleWe are seeking a seasoned professional to lead our Customer...
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Head of Customer Success Enterprise USA
4 weeks ago
New York, New York, United States Fundraise Up Full timeJob Title: Head of Customer Success, EnterpriseAt Fundraise Up, we are seeking a seasoned Customer Success leader to join our team and drive engagement and growth across our largest enterprise and strategic non-profit customers.Key Responsibilities:Lead Fundraise Up's Enterprise Customer Success team, ensuring consistent engagement and satisfaction among...
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Head of B2B Customer Success
3 days ago
New York, United States Pathstream Full timeWHAT WE DOPathstream was founded on the premise that substantial unrealized economic & human potential exists within each organization's frontline workforce. We are reshaping the way employees and managers on the frontlines excel in their careers. In this age of rapid tech evolution, our enterprise partnerships transform frontline teams from transactional to...
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New York, New York, United States Fundraise Up Full timeAbout the RoleWe're seeking a seasoned Customer Success leader to join our team at Fundraise Up, a rapidly growing fintech scale-up headquartered in Brooklyn, NY. As the Head of Customer Success for Enterprise Nonprofits, you will play a pivotal role in building and leading a team of Customer Success Managers responsible for driving engagement and growth...
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Head of Customer Success
3 weeks ago
New York, New York, United States Sylvera Full timeAbout the RoleWe are seeking a highly motivated and experienced Senior Customer Success Manager to join our Commercial function at Sylvera. As a key member of our team, you will be responsible for building and maintaining strategic relationships with our large Enterprise customers in the US market.Key Responsibilities- Work closely with the commercial team...
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Customer Success Manager
3 months ago
New York, United States PermitFlow Full timeAbout PermitFlow PermitFlow's mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring. We've raised $5.5m+ led by Initialized Capital, Y Combinator,...
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Head Of Customer Success
6 months ago
New York, United States Nationstaff Full timeAs the first person to fill this function, you will set the foundation for our enduring, successful customer relationships through building mutual trust, transparency, and partnership. No task is too big or small for you: you will jump right in to analyze our onboarding process, work cross-functionally to create an exceptional client experience, and get to...
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Customer Success Manager
3 weeks ago
New York, United States PermitFlow Full timeAbout PermitFlow PermitFlow's mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring. We've raised $5.5m+ led by Initialized Capital, Y Combinator,...
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Customer Success Manager
2 days ago
New York, United States PermitFlow Full timeAbout PermitFlow PermitFlow's mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring. We've raised $5.5m+ led by Initialized Capital, Y Combinator,...
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Customer Success Team Lead
2 weeks ago
New York, United States Henderson Scott UK Full timeCustomer Success Team Lead - Remote (160k-200k + OTE (80/20 Split)My client is a fast-growing Threat Intelligence vendor and due to the success throughout 2024 so far, they're looking to expand with a Customer Success Team Lead hire to join their North America team.In this role, you'll be reporting directly to the Head of Customer Success, and will be...
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Customer Success Manager
2 weeks ago
New York, United States Alexander Rhodes Associates Ltd Full timeCustomer Success ManagerNew York (Hybrid) The Company: • #1 Capital Markets CRM SaaS platform• Used by brokers, investment banks, and researchers • Multi-award-winning business • Headquartered in London, UK The Role: Reporting directly to the Head of Customer Success, you will be managing relationships with mid-tier capital market customers, ensuring...
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Director of Customer Success and Experience
2 weeks ago
New York, New York, United States Visitt Full timeCustomer Success Leader OpportunityVisitt is seeking a seasoned professional to drive customer success and lead our growing team. As the Head of Client Relationships and Retention, you will oversee client onboarding, project delivery, and service quality. Your ability to build strong client relationships, drive improvements based on feedback, and align...
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Head of Customer Experience
1 month ago
New York, United States Visitt Full timeVisitt is seeking a dynamic and experienced Head of Customer Experience to lead our growing team. In this critical role, you will oversee client onboarding, project delivery, and service quality, while managing and developing a global team of professionals. Your ability to build strong client relationships, drive improvements based on feedback, and align...