Customer Success Manager | Construction

3 weeks ago

Boston, United States Oracle Full time

Job Description: In line with the relevant policy and requirements of the Government of the Kingdom of Saudi Arabia, preference will be given to Saudi nationals who apply for this role.

The Construction & Engineering Managed Account Customer Success team ensures our customers are successful in implementing, running, and maturing their usage of CEGBU products. Our focus is collaborating with our CEGBU customers throughout their relationship and partnership with Oracle and providing visibility of their needs back to the organization. The Customer Success Manager, CSM, is the primary point of contact for a portfolio of cloud customers. The person filling this role is responsible for customer relationship, operational delivery, and satisfaction through the coordination of internal teams on customer facing activities, escalation management, and program visibility, as well as contributing to the overall operations of the Customer Success team via projects and process improvement work. Ultimately, the success of this role is driving and securing a high level of customer satisfaction, based on a positive customer experience, thus ensuring expansion opportunities, referenceability and cloud renewals.

Responsibilities:

Develops and manages the Oracle Support relationship with a designated number of accounts throughout engagement.

Maximizes the customers’ use of Support Services, drives high degree of satisfaction and referenceability, and to protect and enhances Support revenue streams.

Develop long-term partnership with customers to ensure they remain successful by realizing the full value of their investment to ensure renewals and expansions.

Act as the main point of contact for Oracle customers and acts as a point of escalation for your customer’s critical issues.

Works closely with the Account Management and Sales teams to support strategic client initiatives.

Manages and supports the delivery of the Operational Plan and Key Success metrics as required to support a successful renewal and expansion.

And much more...

Requirements:

Significant experience with the CEGBU products and/or targeted industry knowledge.

Significant experience with cloud-based/SaaS solution offerings and a passion to communicate their value to clients.

Proven ability to develop and cultivate lasting customer relationships.

Superior customer management and communication skills.

Proven track record in working in a customer facing role via remote programs.

Strong problem solving and troubleshooting skills.

What we will offer you:

A competitive salary with exciting benefits.

Learning and development opportunities to advance your career.

Employee resource groups that champion our diverse communities.

Core benefits such as life insurance, and access to retirement planning.

An inclusive culture that celebrates what makes you unique.

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Career Level - IC4

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