Customer Success and Operations Manager
1 month ago
Job Description
Job Description
Job Title:
Customer Success and Operations Manager
Company:
Sonde Health
Location : Can be based anywhere in the US
Job description
Sonde Health is the global leader in voice-based health tracking and data insights. Sonde’s vocal biomarker API/SDK serves enterprise apps and devices spanning consumer wellness to population health. Leveraging a best-in-class voice data set and clinical research with over 1.2 million samples from 85,000+ individuals on four continents, Sonde uses advanced audio signal processing, speech science, and AI/machine learning to sense and analyze subtle vocal changes due to changes in a person’s physiology to provide key insights into health and well-being.
We are seeking a dynamic and experienced Customer Success and Operations Manager to join our team. This person will manage enterprise-level partner relationships, offering a blend of product and commercial support throughout the partner lifecycle. The ideal candidate will be responsible for ensuring seamless product integrations and successful launches, as well as driving long-term value for both Sonde and our enterprise customers. If successful, this person will play a pivotal role in how Sonde maintains and expands revenue per customer.
Key responsibilities
1. Partnership Management
Serve as the primary point of contact for enterprise partners post-contract, ensuring a smooth transition from sales to operations
Lead the successful integration of our products onto partner platforms, coordinating with technical teams to ensure timely and effective implementation
Manage and strengthen partner relationships, identifying opportunities for growth and addressing challenges proactively
2. Customer Success
Conduct regular meetings with partners to deliver updates on partnership metrics, discuss feedback, and drive continuous improvement
Monitor and maximize partner satisfaction, taking the lead in resolving any issues and ensuring a high level of partner engagement
Gain a deep understanding of partner objectives and align them with our solutions
Develop strategies to extend and expand commercial relationships, identifying upsell and cross-sell opportunities
3. Product Management
Coordinate internal resources, including technical and product teams, to meet partner requirements and delivery schedules
Prioritize product features and enhancements based on enterprise customer feedback and market trends
Ensure that all partner-related activities comply with company policies and procedures
4. Operations
Establish a feedback loop with partners, gathering insights to continuously refine products and services
Collaborate with internal and external teams on project planning and execution, ensuring partner expectations are met
Monitor integration progress and find ways of improving Sonde’s value delivery
Prepare and present regular reports on partnership performance, including achievement of KPIs and ROI
5. Team Collaboration
Collaborate with sales, marketing, product, engineering, data science and other technical teams to align strategies and optimize partner success
Act as a liaison between partners and internal teams, ensuring clear communication and alignment of objectives
Skills
Hands on, pragmatic with an ability to simply get things done
Excellent verbal and written communication skills
Strong determination and excels at problem solving
Analytical mindset with the ability to translate partner needs into actionable insights
Strong organizational skills and can manage multiple projects and deadlines
Ability to work independently and collaboratively to drive project completion
Comfortable working in a fast-paced and dynamic environment
Qualifications
Bachelor’s degree in business, marketing, engineering, or a related field
Minimum of 5 years of experience in customer success, account management, or a related role, preferably in a technology or SaaS environment
Proven ability to build and maintain relationships with clients and cross-functional teams
Strong technical acumen with the ability to grasp complex product solutions and explain their value to partners
Benefits
Competitive salary and performance-based bonuses
Excellent health, dental, and vision insurance
Retirement savings plan
Generous vacation and leave policies
Opportunities for professional growth and development
Why join Sonde Health
By joining Sonde Health as a Customer Success and Operations Manager, you are stepping into a role that is essential for our partners and our company's continued growth. You will be the linchpin in maintaining robust partner relationships, driving partner satisfaction, and fostering the ongoing enhancement of our innovative products. Your commitment to exceptional service will be instrumental in our mission to empower individuals to take charge of their health and wellbeing and positively impact their lives with our technology.
Powered by JazzHR
dkZr4HdVUa
#J-18808-Ljbffr
-
Customer Success Operations Manager
1 day ago
Boston, United States TradeCentric Full timeCompany Overview: TradeCentric solves integration complexities that eliminate friction within the B2B eCommerce process. Uniquely positioned at the intersection of eCommerce and eProcurement, TradeCentric helps B2B buyers and suppliers connect, automate, and scale their mission-critical trading capabilities. TradeCentric automates B2B transactions and...
-
Customer Success and Operations Manager
2 months ago
Boston, United States Sonde Health Full timeJob DescriptionJob DescriptionJob Title: Customer Success and Operations Manager Company: Sonde HealthLocation: Can be based anywhere in the USJob descriptionSonde Health is the global leader in voice-based health tracking and data insights. Sonde’s vocal biomarker API/SDK serves enterprise apps and devices spanning consumer wellness to population health....
-
Customer Success and Operations Manager
1 week ago
Boston, United States Sonde Health Full timeJob DescriptionJob DescriptionJob Title: Customer Success and Operations Manager Company: Sonde HealthLocation: Can be based anywhere in the USJob descriptionSonde Health is the global leader in voice-based health tracking and data insights. Sonde’s vocal biomarker API/SDK serves enterprise apps and devices spanning consumer wellness to population health....
-
Client Operations Manager
2 months ago
Boston, United States CareerBuilder Full timeWe are seeking a talented operations professional who is interested in a client facing position. Ketryx clients are exclusively companies that build safety-critical products and therefore have complex operations and extremely high standards for professionalism and quality. This role is multidisciplinary and will require skills in project management, product...
-
Customer Success Manager
2 weeks ago
Boston, United States Aperio Technologies Full timeAs APERIO continues to grow, we are seeking a Customer Success Manager to join our team and play a crucial role in ensuring our customers achieve their goals while using our products. The Customer Success Manager is part of APERIO's Customers Success team and reports to the VP of Customer Success. As a Customer Success Manager, you will be the bridge between...
-
Customer Success Manager
2 weeks ago
Boston, United States 1upHealth, Inc. Full timeAssigned to 1upHealth strategic customers, including channel partners and enterprise accounts, the Senior Customer Success Manager acts as a relationship manager, strategic advisor, solutions consultant and product expert to help our clients improve the benefits they reap from working with 1upHealth's products and services. The Senior Customer Success...
-
Manager, Customer Success
2 weeks ago
Boston, Massachusetts, United States Rapid7 Full timeManager, Customer Success, Public SectorThis key role within our Customer Success organization will be responsible for leading a team of Customer Success Managers in the care, retention and growth of our Public Sector customers. This person will help to refine and execute on our customer relationship strategy as well as drive key KPIs and high retention...
-
Customer Success Manager
2 weeks ago
Boston, United States Colossus, LLC Full timeCaliber is looking for a Customer Success Manager to join our team! As the Customer Success Manager (CSM) you will responsible for driving the ongoing success, adoption and benefit realization of the Caliber solutions across your assigned accounts. As the expert on each customer’s strategic goals and operations, you will guide customers and drive adoption...
-
Customer Success Manager
1 week ago
Boston, United States Colossus, LLC Full timeCaliber is looking for a Customer Success Manager to join our team! As the Customer Success Manager (CSM) you will responsible for driving the ongoing success, adoption and benefit realization of the Caliber solutions across your assigned accounts. As the expert on each customer’s strategic goals and operations, you will guide customers and drive adoption...
-
Customer Success Manager
2 weeks ago
Boston, United States Black Kite Full timeBlack Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion opportunities. You must be capable of developing and maintaining relationships at all levels, including executive-level relationships through opportunity planning, executive...
-
Customer Success Manager
2 weeks ago
Boston, United States Cognism Full timeCognism is a market leader in international sales intelligence. Access to our premium data, has helped a wide variety of global revenue teams change their approach to prospecting, resulting in predictable and prosperous outcomes. As we grow, one of our main objectives is to continue hiring individuals, who are both a professional and cultural fit for our...
-
Customer Success Manager
1 week ago
Boston, United States Black Kite Full timeBlack Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion opportunities. You must be capable of developing and maintaining relationships at all levels, including executive-level relationships through opportunity planning, executive...
-
Customer Success Manager
2 weeks ago
Boston, United States Crayon Full timeCrayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The successful candidate will play a key role in building and enhancing customer...
-
Customer Success Operations Analyst
1 month ago
Boston, Massachusetts, United States Seismic Software Full timePlease be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Career's page.Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic's platform...
-
Customer Success Onboarding Manager
2 days ago
Boston, United States LeanIX Full timeThe Customer Success Onboarding Manager is a fundamental member of the SAP LeanIX team. This person is to be responsible for the onboarding of accounts new to SAP LeanIX. They will also oversee the planning, organizing, management, and execution of onboarding tasks and ensure our customers have a seamless and successful onboarding experience. WHAT IS...
-
Customer Success Manager
1 month ago
Boston, United States Crayon Full timeCrayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The successful candidate will play a key role in building and enhancing customer...
-
Customer Success Manager
5 days ago
Boston, United States Bynder Full timeBynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies and...
-
Customer Success Manager
2 weeks ago
Boston, United States Siena Labs Inc. Full timeAbout us At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across all...
-
Customer Success Manager
4 weeks ago
Boston, Massachusetts, United States Cognism Full timeCognism is a market leader in international sales intelligence. Access to our premium data, has helped a wide variety of global revenue teams change their approach to prospecting, resulting in predictable and prosperous outcomes. Following multiple successful funding rounds and the acquisition of Mailtastic (2020), an email signature solution provider, and...
-
Customer Success Manager
1 week ago
Boston, Massachusetts, United States Cognism Full timeCognism is a market leader in international sales intelligence. Access to our premium data, has helped a wide variety of global revenue teams change their approach to prospecting, resulting in predictable and prosperous outcomes. Following multiple successful funding rounds and the acquisition of Mailtastic (2020), an email signature solution provider, and...