Customer Success and Operations Manager
4 weeks ago
Company: Sonde Health
Location: Can be based anywhere in the US
Job description
Sonde Health is the global leader in voice-based health tracking and data insights. Sonde’s vocal biomarker API/SDK serves enterprise apps and devices spanning consumer wellness to population health. Leveraging a best-in-class voice data set and clinical research with over 1.2 million samples from 85,000+ individuals on four continents, Sonde uses advanced audio signal processing, speech science, and AI/machine learning to sense and analyze subtle vocal changes due to changes in a person’s physiology to provide key insights into health and well-being.
We are seeking a dynamic and experienced Customer Success and Operations Manager to join our team. This person will manage enterprise-level partner relationships, offering a blend of product and commercial support throughout the partner lifecycle. The ideal candidate will be responsible for ensuring seamless product integrations and successful launches, as well as driving long-term value for both Sonde and our enterprise customers. If successful, this person will play a pivotal role in how Sonde maintains and expands revenue per customer.
Key responsibilities
1. Partnership Management
- Serve as the primary point of contact for enterprise partners post-contract, ensuring a smooth transition from sales to operations
- Lead the successful integration of our products onto partner platforms, coordinating with technical teams to ensure timely and effective implementation
- Manage and strengthen partner relationships, identifying opportunities for growth and addressing challenges proactively
2. Customer Success
- Conduct regular meetings with partners to deliver updates on partnership metrics, discuss feedback, and drive continuous improvement
- Monitor and maximize partner satisfaction, taking the lead in resolving any issues and ensuring a high level of partner engagement
- Gain a deep understanding of partner objectives and align them with our solutions
- Develop strategies to extend and expand commercial relationships, identifying upsell and cross-sell opportunities
3. Product Management
- Coordinate internal resources, including technical and product teams, to meet partner requirements and delivery schedules
- Prioritize product features and enhancements based on enterprise customer feedback and market trends
- Ensure that all partner-related activities comply with company policies and procedures
4. Operations
- Establish a feedback loop with partners, gathering insights to continuously refine products and services
- Collaborate with internal and external teams on project planning and execution, ensuring partner expectations are met
- Monitor integration progress and find ways of improving Sonde’s value delivery
- Prepare and present regular reports on partnership performance, including achievement of KPIs and ROI
5. Team Collaboration
- Collaborate with sales, marketing, product, engineering, data science and other technical teams to align strategies and optimize partner success
- Act as a liaison between partners and internal teams, ensuring clear communication and alignment of objectives
Skills
- Hands on, pragmatic with an ability to simply get things done
- Excellent verbal and written communication skills
- Strong determination and excels at problem solving
- Analytical mindset with the ability to translate partner needs into actionable insights
- Strong organizational skills and can manage multiple projects and deadlines
- Ability to work independently and collaboratively to drive project completion
- Comfortable working in a fast-paced and dynamic environment
Qualifications
- Bachelor’s degree in business, marketing, engineering, or a related field
- Minimum of 5 years of experience in customer success, account management, or a related role, preferably in a technology or SaaS environment
- Proven ability to build and maintain relationships with clients and cross-functional teams
- Strong technical acumen with the ability to grasp complex product solutions and explain their value to partners
Benefits
- Competitive salary and performance-based bonuses
- Excellent health, dental, and vision insurance
- Retirement savings plan
- Generous vacation and leave policies
- Opportunities for professional growth and development
Why join Sonde Health
By joining Sonde Health as a Customer Success and Operations Manager, you are stepping into a role that is essential for our partners and our company's continued growth. You will be the linchpin in maintaining robust partner relationships, driving partner satisfaction, and fostering the ongoing enhancement of our innovative products. Your commitment to exceptional service will be instrumental in our mission to empower individuals to take charge of their health and wellbeing and positively impact their lives with our technology.
Powered by JazzHR
dkZr4HdVUa
-
Customer Success and Operations Manager
1 week ago
Boston, United States Sonde Health Inc Full timeJob Description Job Description Job Title: Customer Success and Operations Manager Company: Sonde Health Location : Can be based anywhere in the US Job description Sonde Health is the global leader in voice-based health tracking and data insights. Sonde’s vocal biomarker API/SDK serves enterprise apps and devices spanning consumer wellness to population...
-
Client Operations Manager
3 weeks ago
Boston, United States CareerBuilder Full timeWe are seeking a talented operations professional who is interested in a client facing position. Ketryx clients are exclusively companies that build safety-critical products and therefore have complex operations and extremely high standards for professionalism and quality. This role is multidisciplinary and will require skills in project management, product...
-
Customer Success Operations Analyst
2 weeks ago
Boston, Massachusetts, United States Seismic Software Full timePlease be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Career's page.Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic's platform...
-
Customer Success Manager
1 month ago
Boston, United States Crayon Full timeJob DescriptionJob DescriptionCrayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The successful candidate will play a key role in building...
-
Customer Success Manager
2 weeks ago
Boston, United States Threat Stack, Inc Full timeThreat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every day. Do you use apps to get things done in your day-to-day life? We secure them. Primary Responsibilities: Ensure our customers are happy and are getting value out of our product. Empathize with every aspect of the customer experience, putting...
-
Customer Success Manager
3 weeks ago
Boston, Massachusetts, United States Motion Recruitment Full timeAn industry leader in the Telecommunications field is looking for a customer success manager to help the company manage their Saas buisness optimization platform. Candidates would joining the established Customer Success Team, alongside other managers. Ideal candidates for this role are able to utilize data analysis skills on a daily basis. Required Skills &...
-
Customer Success Manager
4 days ago
Boston, Massachusetts, United States Crayon Full timeCrayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The successful candidate will play a key role in building and enhancing customer...
-
Customer Success Director
4 weeks ago
Boston, United States meQuilibrium Full time**meQuilibrium impacts the potential and performance of employees through the power of resilience. Our company culture offers a positive, team-based, fast-paced environment that’s grounded in the very values it teaches. We believe in supporting creative, entrepreneurial spirits with a healthy approach to work-life balance—and we’re looking for people...
-
Director of Customer Success
1 day ago
Boston, Massachusetts, United States Nexthink Full timeCompany Description Hi, we are Nexthink, pioneers in the digital employee experience niche. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints to assist IT teams in ensuring a pleasant working environment. With a cloud-native platform, we identify and address issues, automate responses, and aid...
-
Customer Success Director
2 weeks ago
Boston, United States meQuilibrium Full timemeQuilibrium impacts the potential and performance of employees through the power of resilience. Our company culture offers a positive, team-based, fast-paced environment that's grounded in the very values it teaches. We believe in supporting creative, entrepreneurial spirits with a healthy approach to work-life balance-and we're looking for people like...
-
Head of Customer Success
4 weeks ago
Boston, United States Customersuccesscollective Full timeYou'll truly get the scope and autonomy to be able to make your mark and establish processes and playbooks to drive the team to success We’re looking for people who want to put their stamp on the world . The Head of Customer Success will lead US Customer Success in driving growth and adoption of our product, ensuring a positive customer experience, glean...
-
Customer Success Director
1 month ago
Boston, United States meQuilibrium Full timeJob DescriptionJob DescriptionSalary: meQuilibrium impacts the potential and performance of employees through the power of resilience. Our company culture offers a positive, team-based, fast-paced environment that’s grounded in the very values it teaches. We believe in supporting creative, entrepreneurial spirits with a healthy approach to work-life...
-
Senior Customer Success Manager
2 weeks ago
Boston, Massachusetts, United States Seismic Software Full timePlease be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Career's page.Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic's platform...
-
Director of Customer Success
1 month ago
Boston, Massachusetts, United States Nexthink Full timeCompany DescriptionHi, we're Nexthink. We're not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and...
-
Director of Customer Success
7 days ago
Boston, United States Nexthink Full timeCompany Description Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and...
-
Director of Customer Success
4 weeks ago
Boston, United States Nexthink Full timeJob DescriptionJob DescriptionCompany DescriptionHi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and...
-
Enterprise Customer Success Manager
4 weeks ago
Boston, Massachusetts, United States mabl Full timeThe mabl team is on a mission to build the easiest low-code test automation solution on the market. We're enabling everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines and harness test data to improve product quality by making fast, powerful test automation possible for everyone,...
-
Customer Success Manager, SMB
4 days ago
Boston, United States Steer by Mechanic Advisor Full timeSteer by Mechanic Advisor offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer CRM suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about...
-
Customer Success Specialist
2 weeks ago
Boston, United States Vista Higher Learning Full timeWHO ARE YOU? You are a professional with a talent for training, teaching and guiding people through the learning process when it comes to new technology.WHO ARE WE? We are passionate, lifelong learners, and creative thinkers working daily to develop culturally authentic language learning digital and print content for the K-20 education space.WHAT IS THE ROLE...
-
Customer Success Specialist
3 weeks ago
Boston, United States CareerBuilder Full timeWHO ARE YOU? You are a professional with a talent for training, teaching and guiding people through the learning process when it comes to new technology. WHO ARE WE? We are passionate, lifelong learners, and creative thinkers working daily to develop culturally authentic language learning digital and print content for the K-20 education space. WHAT IS THE...