Customer Success Manager
7 months ago
Threat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every day. Do you use apps to get things done in your day-to-day life? We secure them.
Primary Responsibilities:
- Ensure our customers are happy and are getting value out of our product.
- Empathize with every aspect of the customer experience, putting customers' needs first.
- Guide and coach customers and internal stakeholders with proactive customer success processes.
- Own renewals and expands in the account. Have a knack for account strategy, account mapping, and upselling value into accounts.
- Maintain high levels of customer engagement and satisfaction by focusing on customer loyalty and by introducing new features to the customer.
- Own the customer on-boarding process and operationally drive customer references and case studies.
- Relevant work experience in a customer-facing customer success, account management, or strategic consulting organization. SaaS experience a benefit. Having worked as an account sales rep would be a benefit.
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
- Strong interpersonal skills and experience building strong internal and external relationships.
- Bachelor's Degree.
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Customer Success Manager
4 weeks ago
Boston, United States LeanIX Jobs Full timeLeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for IT and...
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Customer Success Manager
2 months ago
Boston, United States Axon Enterprise Inc Full timeThe Customer Success Manager owns the post-sales experience between Axon and our small-market customers, driving value realization and return on the clients investment. Successful Customer Success Managers are technology-savvy individuals that partn Manager, Customer, Technology, Retail, Benefits, Support
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Customer Success Manager
4 weeks ago
Boston, United States HALO Branded Solutions Full timeHalo is seeking a dynamic and accomplished Customer Success Manager with a proven track record of managing Enterprise customers. The role involves managing a book of business, developing strong relationships with key stakeholders amongst our global clientele, including R&D and innovation executives at leading companies, driving customer engagement and usage,...
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Customer Success Manager
4 months ago
Boston, United States 1upHealth, Inc. Full timeAssigned to 1upHealth strategic customers, including channel partners and enterprise accounts, the Senior Customer Success Manager acts as a relationship manager, strategic advisor, solutions consultant and product expert to help our clients improve the benefits they reap from working with 1upHealth's products and services. The Senior Customer Success...
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Customer Success Manager
2 weeks ago
Boston, United States Mobile Aspects Full timeDescription: Manage a portfolio of Mobile Aspects customers. Review customer success/account management data on a daily basis to keep abreast of any high-priority items that need to be addressed. Ensure high levels of customer adoption and customer support to maximize the chances of customer renewals. Conduct periodic business reviews with...
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Customer Success Manager
2 weeks ago
Boston, United States Snowplow Full timeCustomer Success Manager Boston, MA, USA / London, England About Snowplow Snowplow, the global leader in customer data infrastructure (CDI) for AI, enables every organization to own and unlock the value of its customer behavioral data. The Snowplow CDI fuels AI-driven marketing, digital products and services, customer experiences and fraud detection, by...
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Customer Success Manager
7 days ago
Boston, United States Danaher Corporation Full timeCustomer Success Manager in Boston, Massachusetts Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll...
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Customer Success Manager
2 weeks ago
Boston, United States Akoya Full timeThe Role: As Customer Success Manager for our data access network for consumer permissioned data, you’ll be responsible for growing our ecosystem that enables network participants around the world to use our platform to provide great experiences to their customers. You will work with sales, product, marketing, engineering and design teams on a remote...
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Customer Success Manager
2 weeks ago
Boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. What’s been key...
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Customer Success Manager
4 weeks ago
Boston, United States LeanIX Full timeSAP LeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company's suite of products. The Customer Success department is an integral team within SAP LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for...
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Customer Success Manager
1 month ago
Boston, United States One Door Full timeWe are seeking a passionate Customer Success Manager to partner with our customers to drive long-term growth and success with One Door. As part of the Customer Success Team, you'll focus on retaining and growing our customer base. With a tailored plan for each customer, you will build and nurture deep relationships with customers and executives that create...
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Customer Success Manager
4 weeks ago
Boston, United States Conduit Tech, Inc. Full timeJob Description Residential HVAC drives 10% of all energy use, and Conduit Tech aims to make that energy significantly more efficient. We build innovative software for HVAC contractors to enable comfortable, efficient, and sustainable homes for every homeowner. We’re working with 400+ SMB and Enterprise HVAC companies, generating exciting product growth...
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Customer Success Manager
4 months ago
Boston, United States Nasuni Full timeDescription Customer Success Manager Location: Boston Seaport Company: Nasuni On-site: 3 Days Onsite About Us: Nasuni is a high-growth hybrid cloud storage company dedicated to transforming how businesses store, manage, and protect their data. Our cutting-edge solutions enable seamless data management and protection across hybrid and multi-cloud...
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Customer Success Manager
2 months ago
Boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the worlds best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. Whats been key to...
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Customer Success Manager
1 month ago
Boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. What’s been key...
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Customer Success Manager
3 months ago
Boston, United States Motion Recruitment Partners LLC Full timeCustomer Success Manager Location: Boston, MA (Remote) About Us: This company is passionate about delivering innovative Software as a Service (SaaS) solutions that transform the way businesses operate. They build cutting-edge products that streamline operations, enhance productivity, and drive growth for companies of all sizes. They’re on a mission to...
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Customer Success Manager
4 weeks ago
Boston, United States Spiro Technologies, Inc. Full timeWe’re looking for a Customer Success Manager to join our growing team at Spiro. In this role, you will be responsible for strengthening and maintaining our customer relationships, helping with technical support, holding executive business reviews, and identifying business growth opportunities. The ideal candidate has some experience in Sales or Customer...
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Customer Success Manager
2 months ago
Boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What’s been key...
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Customer Success Manager
1 month ago
boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What’s been key...
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Customer Success Manager
2 months ago
Boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What’s been key...