Senior Customer Success Manager
4 weeks ago
Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Career's page.
Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic's platform provides continuous guidance to improve behavior, content, and skills to win more deals and deliver better experiences. Nearly 2,000 organizations including IBM and American Express have made Seismic their enablement platform of choice. Seismic integrates with business-critical platforms including Microsoft, Salesforce, Google and Adobe. Seismic is headquartered in San Diego, with offices across North America, Europe, Australia and China.
Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.
As our Senior Customer Success Manager you will drive product adoption, highlight best practices and ensure client retention. You will serve as the primary point of contact for assigned accounts, establishing regular cadence, conducting business reviews, and tracking success metrics. You will serve as the customer's internal champion acting as the main point-of-contact for escalation of issues, product enhancement requests, and driving attendance to Seismic' s webinars and client events.
This is an Individual Contributor role.
Who you are:
- You excel at engaging and developing trusted advisor relationships with Senior Executives in Marketing, Sales, Operations, IT and any other cross organizational teams tied to the clients Sales Enablement Strategy
- Fast paced environments and shifting priorities excite you
- Client satisfaction is of the utmost importance to you
- Manage the overall relationship with assigned accounts
- Ensure renewal of assigned accounts
- Ensure senior stakeholder relationships are grown and maintained
- Collaborate with client to define and drive account strategy
- Conduct regular business review meetings with key accounts
- Translate customer needs and issues into a set of business requirements
- Provide strategic guidance, best practices, and expertise related to application use and solutions for client's business use cases
- Uncover new opportunities and work closely with sales to cross-sell and upsell
- Prepare clients for upcoming releases and ensure product readiness
- Manage multiple fast paced projects
- Craft detailed requirements of client solutions that can be passed to solutions engineering teams
- Conduct regular business review meetings with key accounts
- Provide ad-hoc troubleshooting, ongoing training for existing customers, as needed
- Assist with other services and support activities, as required
- Some travel will be required
- Degree ~ Business Administration, Finance, Economics, Accounting, Marketing, Computer Science, or equivalent work experience
- Must have prior proven success as a client advocate
- Advanced proficiency with the Microsoft Office Suite including Microsoft PowerPoint, Microsoft Word, and Microsoft Excel
- In-depth knowledge of data systems and structures
- Strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels
- Self-starter with the ability to manage multiple projects simultaneously
- Ability to understand and translate customer requirements
- Critical thinking, analysis, troubleshooting, and problem-solving expertise
- Ability to effectively prioritize and escalate customer issues
- Ability to adapt to a rapidly changing environment
- Strong preference for those with experience in SaaS, renewing ARR
#LI-SM1
#LI-Remote
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at talent@seismic.com.
Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also recently expanded its team and product portfolio with the acquisition of Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.
Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
-
Senior Customer Success Manager
4 weeks ago
Boston, Massachusetts, United States Seismic Software Full timePlease be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Career's page.Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic's platform...
-
Customer Success Manager
3 days ago
Boston, United States 1upHealth, Inc. Full timeAssigned to 1upHealth strategic customers, including channel partners and enterprise accounts, the Senior Customer Success Manager acts as a relationship manager, strategic advisor, solutions consultant and product expert to help our clients improve the benefits they reap from working with 1upHealth's products and services. The Senior Customer Success...
-
Senior Technical Customer Success Manager
3 days ago
Boston, United States Feefo Holdings Limited Full timeFeefo helps both consumers and businesses make the right decisions. Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite confirmed customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about...
-
Customer Success Manager
2 days ago
Boston, United States AtScale Full timeCompany Overview AtScale enables smarter decision-making by accelerating the flow of data-driven insights. The company's semantic layer platform simplifies, accelerates, and extends business intelligence and data science capabilities for enterprise customers across all industries. With AtScale, customers are empowered to democratize data, implement...
-
Customer Success Manager
3 days ago
Boston, United States AtScale Full timeCompany Overview AtScale enables smarter decision-making by accelerating the flow of data-driven insights. The company’s semantic layer platform simplifies, accelerates, and extends business intelligence and data science capabilities for enterprise customers across all industries. With AtScale, customers are empowered to democratize data, implement...
-
Senior Enterprise Customer Success Manager
3 days ago
Boston, United States Attensi AS Full timeWe are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 140 countries and in 50 different languages. We work with some of the largest professional services, consulting,...
-
Senior Enterprise Customer Success Manager
4 days ago
Boston, United States Attensi Full timeWe are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 140 countries and in 50 different languages. We work with some of the largest professional services, consulting,...
-
Senior Enterprise Customer Success Manager
4 days ago
Boston, United States Attensi Full timeWe are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 140 countries and in 50 different languages. We work with some of the largest professional services, consulting,...
-
Senior Enterprise Customer Success Manager
4 days ago
Boston, United States Attensi Full timeWe are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 140 countries and in 50 different languages. We work with some of the largest professional services, consulting,...
-
Senior Customer Success Manager
3 days ago
Boston, United States Clari Full timeSenior Customer Success Manager - Remote 5+ years experience in B2B SaaS Customer Success roles Verifiable track record of customer retention and growth by driving adoption, engagement, and experience Aptitude for learning software and staying current on industry best practices Ability to explain complex data relationships and technical issues in...
-
Senior Customer Success Manager
3 days ago
Boston, United States Astrix Security Full timeAstrix is a customer-centric company, which believes that learning from our customers is a key factor in its success. Astrix is looking for a passionate, experienced, customer-first leader to be our customers’ trusted advisor – working closely with our customers to reach the highest customer happiness by providing guidance and advice, in addition to...
-
Senior Customer Success Manager
4 days ago
Boston, Massachusetts, United States Global Payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Senior Customer Success Manager
3 days ago
Boston, United States YozmaTech Full timeJob DescriptionJob DescriptionMain Responsibilities:Ownthe voice of the customer by developing and maintainingcustomer relationships, preparing and leading onboarding new usersand identifying opportunities for product and service improvements.Educatecustomers on the most relevant and up to date features, specific totheir business and use case and help them...
-
Customer Success Manager
4 days ago
Boston, Massachusetts, United States Applied Systems Full timeJob DescriptionTarmika, a division of the worldwide leader in insurance technology, Applied Systems, Inc., is currently searching for a Customer Success Manager who will manage and create strong relationships with insurance agencies that are utilizing the Tarmika rating platform for quoting small commercial businesses. In this role, you will focus on working...
-
Manager, Customer Success
4 days ago
Boston, Massachusetts, United States Rapid7 Full timeManager, Customer Success, Public SectorThis key role within our Customer Success organization will be responsible for leading a team of Customer Success Managers in the care, retention and growth of our Public Sector customers. This person will help to refine and execute on our customer relationship strategy as well as drive key KPIs and high retention...
-
Boston, United States PSG Global Solutions Full timeSenior Customer Success Manager, Large Enterprise (Northeast Territory - Remote Eligible) Smartsheet is looking for a Customer Success Manager, Large Enterprise to manage a set of large strategic accounts and improve customer satisfaction, applicatio Customer, Enterprise, Senior, Manager, Remote, Territory, Technology, Staffing
-
Customer Success Manager II
1 month ago
Boston, United States JLL Technologies Full timeAbout the role: Our Customer Success Managers (‘CSMs’) play a crucial role in building long-term, transformational customer relationships by partnering with customers across our Enterprise, Strategic, Mid-Market, and Growth customer segments. You will engage with customers at key points throughout their lifecycle and collaborate with internal teams...
-
Sr. Customer Success Manager
1 month ago
Boston, United States JLL Technologies Full timeAbout the role: Our Customer Success Managers (‘CSMs’) play a crucial role in building long-term, transformational customer relationships by partnering with customers across our Enterprise, Strategic, Mid-Market, and Growth customer segments. You will engage with customers at key points throughout their lifecycle and collaborate with internal teams...
-
Customer Success Manager
1 week ago
Boston, United States Rapid7 Full timeCustomer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the...
-
Customer Success Manager
2 days ago
Boston, United States Aperio Technologies Full timeAs APERIO continues to grow, we are seeking a Customer Success Manager to join our team and play a crucial role in ensuring our customers achieve their goals while using our products. The Customer Success Manager is part of APERIO's Customers Success team and reports to the VP of Customer Success. As a Customer Success Manager, you will be the bridge between...
