Senior Customer Success Manager

4 weeks ago


Boston, Massachusetts, United States Seismic Software Full time

Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Career's page.

Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic's platform provides continuous guidance to improve behavior, content, and skills to win more deals and deliver better experiences. Nearly 2,000 organizations including IBM and American Express have made Seismic their enablement platform of choice. Seismic integrates with business-critical platforms including Microsoft, Salesforce, Google and Adobe. Seismic is headquartered in San Diego, with offices across North America, Europe, Australia and China.Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.


As our Senior Customer Success Manager you will drive product adoption, highlight best practices and ensure client retention. You will serve as the primary point of contact for assigned accounts, establishing regular cadence, conducting business reviews, and tracking success metrics. You will serve as the customer's internal champion acting as the main point-of-contact for escalation of issues, product enhancement requests, and driving attendance to Seismic' s webinars and client events.

This is an Individual Contributor role.

Who you are:

You excel at engaging and developing trusted advisor relationships with Senior Executives in Marketing, Sales, Operations, IT and any other cross organizational teams tied to the clients Sales Enablement StrategyFast paced environments and shifting priorities excite you Client satisfaction is of the utmost importance to you

What you will be doing:

Manage the overall relationship with assigned accounts Ensure renewal of assigned accounts Ensure senior stakeholder relationships are grown and maintained Collaborate with client to define and drive account strategy Conduct regular business review meetings with key accounts Translate customer needs and issues into a set of business requirements Provide strategic guidance, best practices, and expertise related to application use and solutions for client's business use cases Uncover new opportunities and work closely with sales to cross-sell and upsell Prepare clients for upcoming releases and ensure product readiness Manage multiple fast paced projects Craft detailed requirements of client solutions that can be passed to solutions engineering teams Conduct regular business review meetings with key accounts Provide ad-hoc troubleshooting, ongoing training for existing customers, as needed Assist with other services and support activities, as required Some travel will be required

What you will bring to the team:

Degree ~ Business Administration, Finance, Economics, Accounting, Marketing, Computer Science, or equivalent work experience Must have prior proven success as a client advocate Advanced proficiency with the Microsoft Office Suite including Microsoft PowerPoint, Microsoft Word, and Microsoft Excel In-depth knowledge of data systems and structures Strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels Self-starter with the ability to manage multiple projects simultaneously Ability to understand and translate customer requirements Critical thinking, analysis, troubleshooting, and problem-solving expertise Ability to effectively prioritize and escalate customer issues Ability to adapt to a rapidly changing environment Strong preference for those with experience in SaaS, renewing ARR

#LI-SM1

#LI-Remote


If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at

Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also recently expanded its team and product portfolio with the acquisition of Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.



  • Boston, Massachusetts, United States Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....


  • Boston, Massachusetts, United States Applied Systems Full time

    Job DescriptionTarmika, a division of the worldwide leader in insurance technology, Applied Systems, Inc., is currently searching for a Customer Success Manager who will manage and create strong relationships with insurance agencies that are utilizing the Tarmika rating platform for quoting small commercial businesses. In this role, you will focus on working...


  • Boston, Massachusetts, United States Rapid7 Full time

    Manager, Customer Success, Public SectorThis key role within our Customer Success organization will be responsible for leading a team of Customer Success Managers in the care, retention and growth of our Public Sector customers. This person will help to refine and execute on our customer relationship strategy as well as drive key KPIs and high retention...


  • Boston, Massachusetts, United States Rapid7 Full time

    Customer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM's mission is...


  • Boston, Massachusetts, United States Cognism Full time

    Cognism is a market leader in international sales intelligence. Access to our premium data, has helped a wide variety of global revenue teams change their approach to prospecting, resulting in predictable and prosperous outcomes. Following multiple successful funding rounds and the acquisition of Mailtastic (2020), an email signature solution provider, and...


  • Boston, Massachusetts, United States Motion Recruitment Full time

    An industry leader in the Telecommunications field is looking for a customer success manager to help the company manage their Saas buisness optimization platform. Candidates would joining the established Customer Success Team, alongside other managers. Ideal candidates for this role are able to utilize data analysis skills on a daily basis. Required Skills &...


  • Boston, Massachusetts, United States Bynder Full time

    Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive.With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies and...


  • Boston, Massachusetts, United States Improvado Full time

    Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate...


  • Boston, Massachusetts, United States Memfault Full time

    As one of the first members of our customer success team, you will have the unique oppourtunity to shape the go to market strategy, product, and culture at an early stage start up. You will be building relationships with engineering leaders across the industry and enable product development teams to become best-in-class across the industry alongside our...


  • Boston, Massachusetts, United States APERIO Full time

    As APERIO continues to grow, we are seeking a Lead Customer Success Manager to join our team and play a crucial role in ensuring our customers achieve their goals while using our products. The Lead Customer Success Manager is part of APERIO's Customers & Product team and reports to the VP of Customers & Product. As Lead Customer Success Manager, you will...


  • Boston, Massachusetts, United States Tines Full time

    Founded in 2018 in Dublin, Tines is a smart, secure workflow platform designed to automate any manual task, regardless of complexity. By automating workflows, Tines empowers frontline teams to reduce monotonous, manual work and free up valuable time and resources.Tines is an integrator across your entire stack - if it offers an API, Tines connects with it....


  • Boston, Massachusetts, United States Nexthink Full time

    Company Description Hi, we are Nexthink, pioneers in the digital employee experience niche. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints to assist IT teams in ensuring a pleasant working environment. With a cloud-native platform, we identify and address issues, automate responses, and aid...


  • Boston, Massachusetts, United States Ekotrope Full time

    Customer Success ManagerBOSTON, MA or Remote*Join our small, fast-growing, Boston-based software startup that is helping to fight climate change by improving the energy efficiency of homes across the country. We have had tremendous success with our energy-efficiency solutions in the residential new construction sector, and recently been designated as the...


  • Boston, Massachusetts, United States LeanIX (a SAP Company) Full time

    The Customer Success Onboarding Manager is a fundamental member of the LeanIX team. This person is to be responsible for the onboarding of accounts new to LeanIX. They will also oversee the planning, organizing, management, and execution of onboarding tasks and ensure our customers have a seamless and successful onboarding experience.WHAT IS WAITING FOR...


  • Boston, Massachusetts, United States Ekotrope Full time

    Customer Success ManagerBOSTON, MA or Remote*Join our small, fast-growing, Boston-based software startup that is helping to fight climate change by improving the energy efficiency of homes across the country. We have had tremendous success with our energy-efficiency solutions in the residential new construction sector, and recently been designated as the...


  • Boston, Massachusetts, United States Indico Data Full time

    About Indico DataHistorically companies have had to choose between speed or accuracy in their intake decisions. That's a problem because the inability to quickly intake documents in any format and accurately make decisions, inhibits your growth and frustrates your customers.Choose speed over accuracy and you risk making poor, inaccurate decisions which can...


  • Boston, Massachusetts, United States Pentera Full time

    Come Hack With UsJoin us on our mission of protecting organizations against the most advanced attackers in the worldPentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a result, thousands of...


  • Boston, Massachusetts, United States mabl Full time

    The mabl team is on a mission to build the easiest low-code test automation solution on the market. We're enabling everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines and harness test data to improve product quality by making fast, powerful test automation possible for everyone,...


  • Boston, Massachusetts, United States LeanIX (a SAP Company) Full time

    Customer Success Engineering is a vital part of our Customer Success organization, leading clients to utilize our state-of-the art technical capabilities for their best success. As a Customer Success Engineer you will strive to create an exceptional track record of guiding LeanIX customers together with the Customer Success Manager and aim to represent...


  • Boston, Massachusetts, United States Seismic Software Full time

    Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Career's page.Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic's platform...