Current jobs related to Customer Service Operations Lead - Irvine - iHerb Inc.

  • Customer Service Lead

    3 weeks ago

    Irvine, California, United States Novanta Full time

    Unlock Your Potential in a Dynamic Team EnvironmentAt Novanta, we're driven by innovation and a passion for delivering exceptional customer experiences. As a Lead Customer Care Representative, you'll be at the forefront of our customer-facing team, providing top-notch support and mentoring your colleagues to achieve excellence.Key Responsibilities:Deliver...

  • Customer Service Specialist Lead

    3 weeks ago

    Irvine, California, United States MDxHealth Full time

    Job OverviewThe Customer Service Specialist Lead plays a vital role in ensuring exceptional customer experiences for mdxhealth clients. This position requires a high level of service quality, with a focus on maintaining strong relationships with customers, sales teams, and internal departments.Key Responsibilities:Provide timely and effective support to...

  • Customer Service Team Lead

    3 weeks ago

    Irvine, California, United States Alleviate Financial Solutions Full time

    Job OverviewThe Client Success Supervisor is responsible for overseeing the daily operations of the Client Success Associates, ensuring the efficiency and productivity of the department aligns with company goals and expectations. This role involves organizing and directing the team to achieve optimal results.Key Responsibilities:Manage teams of 15-20 Client...

  • Customer Service Representatives

    2 months ago

    Irvine, United States Johnson Service Group (IL) Full time

    Under the direction of the Senior Supervisor, Customer Service, the bilingual Child Care Providers United (CCPU) customer service representative provides consultive telephonic and web-based assistance to Child Care Providers, Agents, and Enrollment S Customer Service, Customer Service Representative, Spanish, Bilingual, Representative, Operations, Retail,...

  • Customer Service Representative

    2 weeks ago

    Irvine, United States Ultimate Staffing Full time

    Ultimate Staffing is seeking a corporate Customer Service Specialist for a LEADING medical device company in Irvine, CA! This individual will play a key role in providing administrative support and delivering top-notch customer service to our consume Customer Service Representative, Customer Service, Business Operations, Representative, Staffing, Retail

  • Bilingual Spanish Customer Service Representative

    4 weeks ago

    Irvine, California, United States Johnson Service Group Full time

    Job SummaryWe are seeking a highly skilled Bilingual Spanish Customer Service Representative to join our team at Johnson Service Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesProvide...

  • Campus Retail Team Lead

    3 weeks ago

    Irvine, California, United States Follett Full time

    Job OverviewFollett, a leading provider of education technology, services, and print and digital content, is seeking a highly motivated and experienced Campus Retail Team Lead to join our team. As a key member of our campus store operations, you will be responsible for driving sales growth, delivering exceptional customer service, and leading a team of...

  • Customer Service Liaison

    4 weeks ago

    Irvine, California, United States Johnson Service Group (IL) Full time

    Job Title: Customer Service RepresentativesAt Johnson Service Group (IL), we are seeking a highly skilled and bilingual Customer Service Representative to join our team.Job Summary:The Customer Service Representative will provide consultative telephonic and web-based assistance to Child Care Providers, Agents, and Enrollment Specialists.Key...

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States Johnson Service Group (IL) Full time

    Job SummaryUnder the direction of the Senior Supervisor, Customer Service, the bilingual Child Care Providers United (CCPU) customer service representative provides consultive telephonic and web-based assistance to Child Care Providers, Agents, and Enrollment Services. This role requires strong communication skills, attention to detail, and the ability to...

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States Parking Concepts Full time

    Parking Concepts Job OpportunityWe are seeking a highly skilled Customer Service Worker to join our team at Parking Concepts Corporate Offices in Irvine, CA.Job Summary:Parking Concepts is a leading provider of parking solutions, and we are looking for a customer-focused individual to support our operations.Key Responsibilities:Provide exceptional customer...

  • Customer Service Associate

    4 months ago

    Irvine, United States Brett Fisher Group - Search Consultants Full time

    Why Join? Our client is a leading manufacturer and distributor of medical devices with a focus on anesthesia and respiratory products. Every year they acquire, license, and launch several new innovative products to market. They sell to over 105 countries and have operations in 12 countries and in-house manufacturing overseas. The Customer Service...

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States IST Management Full time

    Job Title: Part-Time Customer Service RepresentativeWe are seeking a Part-Time Customer Service Representative to join our team at IST Management Services in Irvine, CA. Ideal candidates will have relevant experience in mail operations, customer service, and a desire to grow their professional career in business services.Responsibilities:Sort incoming mail...

  • Customer Service Representative

    3 weeks ago

    Irvine, California, United States Western Alliance Bank Full time

    About the Role:The Customer Service Representative will be handling customer inquiries about our mortgage products. These inquiries come from a variety of lead sources and are the result of both inbound and outbound efforts. The Customer Service Representative performs a basic level of lead qualification typically following a scripted presentation.Key...

  • Customer Service Representative

    3 weeks ago

    Irvine, California, United States Animal Dermatology Clinic Full time

    Job Title: Customer Service SpecialistAnimal Dermatology Group (ADG) is a leading veterinary dermatology business in the U.S., providing high-quality specialty care to pets with acute and chronic skin conditions. We are seeking a Customer Service Specialist to support the efficient operation of our veterinary practices.Key Responsibilities:Confirm...

  • Executive Director, Release Management and Operations

    2 weeks ago

    Irvine, United States Providence Service Full time

    Description This position is hybrid/remote and can sit in the footprint of Providence in the states of AK, WA, OR, CA, TX and MT. Preferably in, Renton/Seattle, WA, Portland/Beaverton, OR, or Irvine, CA office locations. Full-time hybrid position with possible required travel up to 10% of work schedule. The Executive Director oversees release management...

  • Customer Service Representative

    2 weeks ago

    Irvine, United States Ultimate Staffing Full time

    Ultimate Staffing is seeking a corporate Customer Service Specialist for a LEADING medical device company in Irvine, CA! This individual will play a key role in providing administrative support and delivering top-notch customer service to our consumers. **We are ONLY seeking candidates who can start Full-Time IMMEDIATELY (we will NOT accept any applicants...

  • Customer Service Representative

    5 days ago

    Irvine, United States Ultimate Staffing Full time

    Ultimate Staffing is seeking a corporate Customer Service Specialist for a LEADING medical device company in Irvine, CA! This individual will play a key role in providing administrative support and delivering top-notch customer service to our consumers. **We are ONLY seeking candidates who can start Full-Time IMMEDIATELY (we will NOT accept any applicants...

  • Customer Service Associate

    5 months ago

    Irvine, United States Evs Full time

    A thriving Customer Service and Sales firm, we are a dynamic team that serves the Santa Ana community with the best service options. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our team to innovate to continue leading our industry. That is...

  • Customer Service Representative

    3 weeks ago

    Irvine, California, United States Evs Full time

    A thriving Customer Service and Sales firm, Evs is a dynamic team that serves the community with the best service options.We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our team to innovate to continue leading our industry.Our Customer Service...

  • Customer Service Representative

    3 weeks ago

    Irvine, California, United States IST Management Services, Inc. Full time

    Are you looking for a rewarding career in facilities and office services? IST Management Services is seeking a Part-Time (On-Call) Customer Services Clerk to join our team. As a Customer Services Clerk, you will be responsible for performing office services work, including mail operations, package delivery, and customer service. You will also have the...

Customer Service Operations Lead

3 months ago

Irvine, United States iHerb Inc. Full time
Job Summary:

As a Customer Service Operations Lead, you will be responsible for coordinating projects, managing customer inquiries, and ensuring high levels of customer satisfaction. You will collaborate with cross-functional teams to develop and implement customer service strategies, analyze customer feedback, and maintain accurate records. This position requires strong project management skills, excellent communication and interpersonal skills, and a customer-centric attitude.

Job Expectations:
  • Plan and coordinate project activities, resources, and schedules to ensure timely and successful project completion.
  • Monitor project progress and identify potential issues or risks, communicating them to management and stakeholders as needed.
  • Serve as the primary point of contact for customer inquiries, resolving complaints and escalations in a timely and professional manner.
  • Collaborate with cross-functional teams to develop and implement customer service strategies that improve customer satisfaction and retention.
  • Analyze customer feedback and recommend improvements to products, services, and processes based on customer needs and preferences.
  • Develop and maintain customer service policies, procedures, and standards to ensure consistency and quality of service.
  • Train and coach customer service representatives to deliver exceptional service and meet performance goals.
  • Develop and maintain customer relationships through regular communication and engagement.
  • Prepare and present reports on customer service metrics, including customer satisfaction, response time, and issue resolution rates.
  • Manage customer accounts and maintain accurate records of customer interactions, feedback, and issues.
  • Stay current on industry trends and best practices in customer service and project management.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Utilize project management software and tools to manage projects and customer service tasks efficiently and effectively.
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:
  • Professional, positive, and customer-centric attitude
  • Strong interpersonal, verbal, and written communication skills
  • Active listening skills
  • Strong problem analysis and problem-solving skills
  • Attention to detail and accuracy
  • Knowledge of customer service principles and practices
  • Adaptability to changing situations and priorities
  • Proactive initiative
  • Ability to work under stress and maintain composure
  • Willingness to work weekends if needed
Equipment Knowledge:
  • Computer literate - Gmail, MS Office (Word & Excel)
  • Ability to type 40 WPM


Experience Requirements:

Generally requires a minimum of two (2) years related experience, typically in a contact center environment.

Education Requirements:

High school diploma required. Associate's degree preferred or a combination of education and equivalent experience.

#LI-LR1

The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company's 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company's policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.

Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.

For more information on iHerb benefits, visit us at iHerbBenefits.com.

Anticipated Pay Scale:

$26-$56 USD

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerbiHerb is on a mission to make health and wellness accessible to all. We offer Earth's best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We're the world's largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we've been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer •Empower Our People •Be Entrepreneurial & Pivot Quickly •
Embrace Diversity & Inclusion •Strive for Simplicity

iHerb BenefitsAt iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.