Customer Service Representative

2 months ago

Irvine, United States Ultimate Staffing Full time

Ultimate Staffing is seeking a corporate Customer Service Specialist for a LEADING medical device company in Irvine, CA This individual will play a key role in providing administrative support and delivering top-notch customer service to our consumers.

**We are ONLY seeking candidates who can start Full-Time IMMEDIATELY (we will NOT accept any applicants who require a 2-week notice).**

Location: Fully onsite in Irvine, CA 92618

Job Type: Temp-To-Hire (will transition to permanent employment upon completion of hours)

Schedule: FULL-TIME (8AM - 5PM), Mon-Fri

Scope of the Role:

The ideal candidate loves talking to people and proactively solving issues. You will be the main point of contact for customer communication via phone, email and online chat support. Additionally, you will be performing administrative duties such as data entry, scheduling, placing work orders, account management, and processing invoices.

Responsibilities:

  • Communicate with customers via phone, email and online support chat
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Data entry into SalesForce CRM system
  • Work with internal departments to meet customer's needs
  • Attending workshops and meetings as required
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
  • Assist with special projects as needed

Qualifications:

  • At least 2-3 years of professional or relevant Customer Service experience
  • We WILL accept applications from recent graduates of a 4-year University
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Intermediate proficiency in MS Office or Google Workspace

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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