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Entry Level Operations Specialist

2 months ago

Azusa, United States Johnson Service Group (IL) Full time

Job Description Job Description

JSG is hiring an Ecommerce Operations Specialist for our client in Azusa, CA.

Pay rate: $20 per hour

Responsibilities: Assist the end-to-end order management process, including order processing, fulfillment, and shipping. Ensure timely and accurate order processing while maintaining high levels of customer satisfaction. Monitor inventory levels, and coordinate with relevant teams to ensure adequate stock availability. Implement strategies to minimize stockouts and excess inventory. Maintain and update the ecommerce platform, including product listings, catalog expansion, and health metrics. Collaborate with the RMA/IT team resolve technical and product issues. Act as a primary customer service representative that addresses customer inquiries, resolve issues, and escalate cases as needed. Monitor customer feedback and implement improvements to enhance the overall shopping experience Conduct regular shipping audits to ensure carrier efficiency remains high by monitoring distribution center pickups and carrier claims. Collaborate with cross-functional teams, including various marketing and eCommerce projects, to align ecommerce strategies with overall business objectives. Participate in meetings and contribute insights to drive continuous improvement while completing all other related tasks. Manages monthly analytics and key performance indicators in operations as well as assist in marketing objectives. Qualifications: Strong data analytical skills with the ability to interpret data and make data-driven decisions. Proven experience in eCommerce operations, preferably in the consumer goods environment. Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams. Help provide the highest quality of customer service. Detail-oriented with a focus on accuracy with the ability to adapt to a fast-paced ever-changing environment while managing multiple priorities simultaneously. Familiarity with online marketplaces (Amazon, eBay, Walmart, etc.) and shopping cart websites (Shopify, BigCommerce, etc.) Proficiency in Microsoft Office Software. Bachelor’s degree in Business Administration, Marketing, or related field (not required) Experience with website development- Preferred

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