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Customer Care/Call Center

2 months ago

Helena, United States inSync Staffing Full time
Customer Care/Call Center
Pay: $16.75/hr, paid weekly
Hours: Monday - Friday, 8am - 5pm
  • Limited overtime may be required to meet contractual obligations.
Location: onsite - Helena, MT 59602
Temp to Perm

Summary
  • Using a computerized system, responds to customer inquiries in a call center environment.
  • Responds to telephone inquiries and complaints using standard scripts and procedures.
  • Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
  • Provides clear and concise information about the status of a claim or Medicaid member.
  • Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.
  • Acts as an advocate for the Medicaid client or Provider.
  • Educates clients about managed care access, rights and benefits through outreach scripts.
  • Check voicemail and Fax routers.
  • Complete required assigned training.
  • Track daily task for quality review.
  • All other duties as assigned.

Requirements
  • High School Diploma or GED
  • One year medical insurance or medical office experience preferred
  • Ability to communicate clearly and confidently

Benefits: (employee contribution)
•Health insurance
•Health savings account
•Dental insurance
•Vision insurance
•Flexible spending accounts
•Life insurance
•Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#IND06

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