CSR: Call Center
1 month ago
Pay Rate: $16.75/hr, paid weekly
Hours: 8am - 5pm, Monday - Friday
- Limited overtime may be required to meet contractual obligations.
Temp to Perm
Summary
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
- Using a computerized system, responds to customer inquiries in a call center environment.
- Provides clear and concise information about the status of a claim or Medicaid member.
- Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.
- Acts as an advocate for the Medicaid client or Provider.
- Educates clients about managed care access, rights and benefits through outreach scripts.
- Check voicemail and Fax routers.
- Complete required assigned training.
- Track daily task for quality review.
- All other duties as assigned.
Benefits: (employee contribution)
•Health insurance
•Health savings account
•Dental insurance
•Vision insurance
•Flexible spending accounts
•Life insurance
•Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#IND08
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