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Customer Service Agent
2 months ago
Hours: 8am-5pm; M-F
Onsite Only - No Remote Option
Using a computerized system, responds to customer inquiries in a call center environment.
• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
• Provides clear and concise information about the status of a claim or Medicaid member
Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.
Acts as an advocate for the Medicaid client or Provider.
• Educates clients about managed care access, rights and benefits through outreach scripts.
• Check voicemail and Fax routers.
• Complete required assigned training.
• Track daily task for quality review.
• All other duties as assigned.
Required Skills:
Outgoing and energetic attitude
Ability to communicate clearly and confidently
Ability to multi-task
Ability to analyze new situations and apply problem-solving skills
Ability to relate to the customer
Ability to remain calm under pressure
Ability to adapt to and incorporate new technologies
Ability to learn from past mistakes (and Successes)
Ability to manage time effectively
General conversational ability and call control
Attention to detail
Grammar and spelling accuracy
Suggested Skills:
One year medical insurance or medical office experience
