![One Call](https://media.trabajo.org/img/noimg.jpg)
Medical Services Coordinator I
3 weeks ago
We're looking for colleagues who are ready to Think Big, Go Fast, Deliver Awe, and Win Together. These core values embody our diverse and inclusive culture and help us live out our mission of "getting people the care they need when they need it." Over the last 30 years, our company has established itself as the market leader in managed care for the workers' compensation industry. We are committed to making a positive impact in the lives of the injured workers we serve, and we have fun doing it.
Salary Range: $17.49 - $25.35Hourly
This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $17.49 - $25.35Hourly
Benefits Summary:
In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you.
• Opportunities to work from home
• Competitive wages with opportunities to earn annual merit increases
• Paid development hours to use for professional and community development
• Generous paid time off, 8 company holidays, and 2 personal days per year
• $1,000 Colleague Referral Program
• Enterprise Recognition Program rewarding colleagues for their extraordinary work
• Exclusive discounts on travel, activities, and merchandise via work discount program
• Colleague Assistance Program that provides free counseling and financial services
• Tuition Reimbursement Program including certifications
• Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions
• Medical, dental, and vision insurance
• Pre-Tax FSA and HSA health savings accounts
• 401(k) matching
• Company paid life insurance
• Company paid short term and long-term disability
• Referral program
• Healthcare concierge
• The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.
The MSC serves as primary contact for coordination of medical services and patient care and will address and resolve simple to complex inquiries with clients, patients, and providers. The MSC may serve as mentor/coach to less experienced colleagues to assist in elevating their skills. This position may be asked to perform other administrative duties such as running and interpreting reports, billing responsibilities, and any other administrative duties, as requested.
GENERAL DUTIES & RESPONSIBILITIES:
Medical Services Coordinator I: Capable to Inspirational Level of Proficiency
Customer Care: 70%
- Works independently to address routine and complex client inquiries that deviate from normal issues for one or more service lines
- Adept at effectively resolving client escalations with latitude for independent judgement
- Play lead role in resolving low-moderate level escalations for best client outcome
- Uses root cause analysis methods to identify and resolve the client's underlying needs
- Consistently demonstrates all of the seven qualities of exceptional care in serving clients (friendliness, empathy, empowerment, accountability, knowledge, resilience fairness and providing \"plus 1\" service)
- Provide prompt, accurate and clear information to clients
- Identifies, communicates and implements best practices and solutions to improve the client experience based on market and industry trends
- Mentor client care colleagues on approached to effectively handle client interactions
- Perform extensive research, analyze, and provide resolutions to low-moderate inquiries within a reasonable amount of time
- Organize time and workload to ensure follow up on items is done timely and appropriately
- Provide detail for any system/client notes that reduces the need for clarification or follow up
- Ability to run reports, interpret data, and provide action items based on same
- Meet or exceed KPIs established for your role and area
- Navigate multiple software systems as appropriate to document and/or obtain information for inquiries
- Demonstrates an understanding of HIPPA and other regulatory requirement and apply to daily work interactions
2 years of post-high school education or 3+ years of experience is required for this role. Associate or Bachelor's degree is preferable, or the equivalent combination of education, training, and work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
- Knowledge of the company's products, services and business operations to enable resolution of inquiries
- Proficient customer service skills that build the highest levels of client satisfaction
- Proficient verbal and written communication skills
- Proficient level computer navigation and operation skills
- Demonstrates highly proficient people skills and empathy when taking care of clients
- Ability to work both independently and in a team environment
- If working with federal government contract clients, colleague is required to receive federal government clearance for handling sensitive information. Colleague is also required to receive annual security awareness training.
- For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the colleague must regularly sit, use hands and fingers, speak, and hear.
- The colleague is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height).
- Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus
- The work environment utilizes florescent lighting; noise level is moderate.
- The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.
- Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.
- Please be advised this job description is subject to change at any time.
- If working with federal government contract clients, colleague is required to receive federal government clearance for handling sensitive information. Colleague is also required to receive annual security awareness training.
EEO EmployerPandoLogic. Keywords: Health Service Coordinator, Location: Helena, MT - 59604 , PL: 594391248
-
Client Services Coordinator
3 days ago
Helena, Montana, United States Intermountain Deaconess Children's Services Full timeJob OverviewIntermountain Deaconess Children's Services is a distinguished non-profit organization dedicated to providing Hope & Healing to children, youth, and families facing challenges in mental and behavioral health. We are currently seeking a Case Manager to serve as a vital link between clients and external resources.Compensation: $18 - $20 per hourKey...
-
Client Services Coordinator
1 week ago
Helena, Montana, United States Intermountain Deaconess Children's Services Full timeJob OverviewIntermountain Deaconess Children's Services is a leading non-profit organization dedicated to providing support and healing to children, adolescents, and families facing challenges in mental and behavioral health. We are seeking a dedicated Case Manager to facilitate communication and collaboration between clients and external...
-
Social Services Intake Coordinator
4 weeks ago
Helena, United States The Salvation Army USA Western Territory Full timeDescription DEPARTMENT: SOCIAL SERVICES POSITION TITLE: INTAKE COORDINATOR STATUS: FULL TIME, NON-EXEMPT PAY RATE: $16.00 PER HOUR EDUCATION & WORK EXPERIENCE: Social Service Intake and assessment experience preferred. Minimum of 1 year's experience in one or more of the following fields: customer service and or reception. Knowledge of Social Services and...
-
RN Coordinator
3 months ago
Helena, United States The Staff Pad Full timeThe Staff Pad has partnered with a Healthcare System dedicated to helping you and your community live your best lives. Our client is an employee forward organization with a thriving culture that offers outstanding additional benefits. We are looking for RN Coordinator's in multiple specialties to add to their team. If you're an RN with experience in...
-
RN Coordinator
3 months ago
Helena, United States The Staff Pad Full timeThe Staff Pad has partnered with a Healthcare System dedicated to helping you and your community live your best lives. Our client is an employee forward organization with a thriving culture that offers outstanding additional benefits. We are looking for RN Coordinator's in multiple specialties to add to their team. If you're an RN with experience in...
-
RN Coordinator
3 months ago
East Helena, United States The Staff Pad Full timeThe Staff Pad has partnered with a Healthcare System dedicated to helping you and your community live your best lives. Our client is an employee forward organization with a thriving culture that offers outstanding additional benefits. We are looking for RN Coordinator's in multiple specialties to add to their team. If you're an RN with experience in...
-
RN Coordinator
2 weeks ago
Helena, MT, United States The Staff Pad Full timeThe Staff Pad has partnered with a Healthcare System dedicated to helping you and your community live your best lives. Our client is an employee forward organization with a thriving culture that offers outstanding additional benefits. We are looking for RN Coordinator's in multiple specialties to add to their team. If you're an RN with experience...
-
RN Coordinator
3 months ago
East Helena, United States The Staff Pad Full timeThe Staff Pad has partnered with a Healthcare System dedicated to helping you and your community live your best lives. Our client is an employee forward organization with a thriving culture that offers outstanding additional benefits. We are looking for RN Coordinator's in multiple specialties to add to their team. If you're an RN with experience in...
-
Wellness Services Coordinator
3 months ago
Helena, United States The Staff Pad Full timeJOB DESCRIPTION Are you passionate about promoting health and wellness? Join our dynamic team as a Wellness Services Coordinator! In this role, you'll coordinate wellness services, including blood screenings and health outcome delivery, for individual patients and client groups. Collaborate with SPH lab and pharmacy to ensure smooth lab processing and flu...
-
Wellness Services Coordinator
3 months ago
Helena, United States The Staff Pad Full timeJOB DESCRIPTIONAre you passionate about promoting health and wellness? Join our dynamic team as a Wellness Services Coordinator! In this role, you'll coordinate wellness services, including blood screenings and health outcome delivery, for individual patients and client groups. Collaborate with SPH lab and pharmacy to ensure smooth lab processing and flu...
-
Service Appointment Coordinator
3 days ago
Helena, Montana, United States Helena Motors Group Full timeJob SummaryWe are seeking a highly organized and customer-focused Service Appointment Specialist to join our team at Helena Motors Group. As a key member of our service department, you will be responsible for managing incoming service inquiries, scheduling appointments, and providing exceptional customer service.Key ResponsibilitiesCustomer Service: Answer...
-
Senior Services Coordinator
8 hours ago
Helena, Montana, United States State of Montana Full timeJob SummaryThe State of Montana is seeking a highly skilled Regional Program Officer to join our team in the Senior and Long Term Care, Community Services Bureau. As a key member of our team, you will be responsible for ensuring that Montanans with disabilities and the elderly receive high-quality Medicaid long-term care services.Key...
-
Social Services Intake Coordinator
4 weeks ago
Helena, United States The Salvation Army Full timeDescription DEPARTMENT: SOCIAL SERVICES POSITION TITLE: INTAKE COORDINATOR STATUS: FULL TIME, NON-EXEMPT PAY RATE: $16.00 PER HOUR EDUCATION & WORK EXPERIENCE: Social Service Intake and assessment experience preferred. Minimum of 1 year’s experience in one or more of the following fields: customer service and or reception. Knowledge of Social...
-
Service Operations Coordinator
1 week ago
Helena, Montana, United States Helena Motors Group Full timeJob OverviewSalary: Dependent on ExperiencePosition Summary:The Service Operations Coordinator at Helena Motors Group is essential in assisting the Service Manager with the daily functions of the Service Department. This role involves guiding the team to provide exceptional service to clients, ensuring that all maintenance and repairs are performed...
-
Wellness Services Coordinator
3 months ago
Helena, United States The Staff Pad Full timeJOB DESCRIPTIONAre you passionate about promoting health and wellness? Join our dynamic team as a Wellness Services Coordinator! In this role, you'll coordinate wellness services, including blood screenings and health outcome delivery, for individual patients and client groups. Collaborate with SPH lab and pharmacy to ensure smooth lab processing and flu...
-
Intake Coordinator
4 weeks ago
Helena, United States The Salvation Army USA Western Territory Full timeDescription DEPARTMENT: SOCIAL SERVICESPOSITION TITLE: INTAKE COORDINATOR EDUCATION & WORK EXPERIENCE: Social Service Intake and assessment experience preferred. Minimum of 1 year's experience in one or more of the following fields: customer service and or reception. Knowledge of Social Services and local resources with demonstrated ability to provide...
-
Electronic Services Coordinator
1 month ago
Helena, United States State of Montana Full timeJob Overview: This is advanced technical work managing automation systems in the Montana Judicial Branch.This position serves as lead technical support for the Montana Supreme Court, Law Library and the Clerk of Supreme Court.This position performs analytical and technical work by gathering business requirements, recommending technical solutions and...
-
Guest Services Coordinator
3 days ago
Helena, Montana, United States Best Western Premier Great Northern Hotel Helena Full timeWe are seeking a dedicated Front Desk/Night Auditor who enjoys engaging with guests, demonstrates a strong dedication to customer satisfaction, and possesses numerical proficiency. Our establishment offers the necessary tools and training to support your aspirations in the hospitality industry. If you are looking for a role within a team of committed...
-
Guest Services Coordinator
1 week ago
Helena, Montana, United States Best Western Premier Great Northern Hotel Helena Full timeWe are seeking a dedicated Front Desk/Night Auditor who thrives in a customer-centric environment, demonstrates a strong commitment to guest satisfaction, and possesses numerical proficiency. Our establishment offers the necessary tools and training to support your aspirations in the hospitality industry. If you are looking for a role within a team of...
-
Guest Services Coordinator
3 days ago
Helena, Montana, United States Best Western Premier Great Northern Hotel Helena Full timeWe are seeking a dedicated Front Desk/Night Auditor who thrives in a customer-focused environment, demonstrates a strong dedication to guest satisfaction, and possesses numerical proficiency. Our establishment offers the necessary resources and training to support your career aspirations in hospitality. If you are looking for a role within a team of skilled...