Office Manager
1 month ago
Non-exempt hourly position - $25 to $28 per hour depending on experience
Senior Helpers is a non-medical in-home care service provider committed to providing the highest quality care to the elderly community. We are seeking an experienced and professional Care Team / Office Manager to join our team. We are in need of a sharp, detail-oriented, high-energy individual who is determined and able to exceed expectations with the upmost compassion and integrity. We offer a great teamwork environment and tremendous growth potential. Your contributions will truly make a difference in people's lives. We are looking to fill this position immediately.
Reports To: Owner
Primary Responsibilities (including, but not limited to):
- Manage daily office operations, maintaining a professional workplace, ensuring accurate and timely client invoicing, and tracking key performance indicators (KPIs).
- Assist with recruiting, hiring, and on-boarding caregivers, locate new sources of qualified employees, and attend job fairs and networking events.
- Schedule and coordinate caregiver staff, respond to scheduling conflicts and call-outs, collect time sheets for payroll, and maintain an updated employee database.
- Assist with answering phone calls, providing information to potential clients, solving problems for current clients, and visiting clients and caregivers to solicit feedback and improve services.
- Create various packets and materials (welcome, prospective client, new hire, employee handbooks), analyze performance data, develop reports, and identify areas for improvement.
- Prior experience in management, recruiting, and HR on-boarding activities in a healthcare entity required.
- Excellent organizational skills, attention to detail, and ability to prioritize in a changing environment, with exceptional verbal and written communication skills.
- Exceptional and verifiable customer service skills, professional and courteous tone, and ability to proactively prevent issues and suggest office improvements.
- Proficiency in Microsoft Word, Excel, Internet, and Outlook, with ability to learn other software programs quickly and work independently and as part of a team.
- Qualified candidates must possess a valid driver's license with insurance. Background checks and other pre-employment screening will be required.
- Great Place to Work® Certified-91% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.
- Autonomy-We encourage our team members' independence and believe in our team to complete their job duties without micromanaging
- Task Variety-We provide an engaging workday that uses your various skill sets to avoid monotony
We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news.
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