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Customer service Representive-Funding
4 months ago
JOB DESCRIPTION
GENERAL PURPOSE
This position provides back office support to client base. This includes, but is not limited to, payroll and billing processes.
Specific Responsibilities
Duties are listed based on the estimated % of time. Other responsibilities may be assigned.
Responsibilities
Verifies all data has been entered in order to process client payroll and billing timely and accurately
Timely and professional response to customers enquiries.
New customer set up and data entry.
Accurate maintenance of all customer databases. This includes client payroll data and billing data.
Updates customer folders with changes to reflect current week's payroll and billing instructions.
Processes credits/rebills.
Assists clients in developing effective processes for reporting their payroll and billing information accurately and timely as needed.
Provides repeat training or answer lower level technical questions regarding software usage of payroll and billing platform.
Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.
Promptly notify management of problem areas.
Live the *** Values
Act with uncompromising integrity.
Provide outstanding service and build trusted relationships.
Drive innovation in our products and services and continually improve our processes.
Work in partnership and support each other.
Be personally accountable and deliver on commitments.
Treat each other with respect and dignity.
REQUIREMENTS
Consideration may be given to a candidate with a degree in lieu of experience
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
