Customer Care Representative II, Ann Sacks
2 weeks ago
Customer Care Representative II, Ann Sacks Work Mode:Hybrid Location: Hybrid - Portland, OR or Houston, TX Opportunity The Customer Care Representative contributes to a positive and inclusive work environment, with the primary responsibility for communication and problem resolution with our showroom teams to ensure customer satisfaction. This includes frequent contact with customers via email and phone and maintaining all appropriate documentation and account records. Specific Responsibilities Provide Support and Problem Resolution to Showroom Teams Act as a point of contact for designated showroom(s), troubleshoot difficult customer issues and act as liaison on escalations. Responsible for competently and efficiently handling a fluctuating volume of contacts and question types and responding to inquiries within defined service level threshold. Document and track customer feedback and communicate back to Ann Sacks to drive continuous improvement. Possess an in-depth knowledge of Ann Sacks products, including technical aptitude. This includes leveraging our NTCA resource to verify installation process and warranty resolution. Resolve warranty claims in partnership with showroom management while identifying the best “cost versus service” solutions. Utilize negotiation skills and compromise to reach customer resolution while maintaining warranty budget. Provide backup support for Customer Care Representatives during time off, coverage gaps or as the business requires. Support Customer Care Representatives with creating BOLs, delivery reconsignments and responding to new customer web inquiries. Establish and maintain successful relationships with internal departments allowing for timely and effective resolution of customer needs. Act as liaison between sister brands to provide proactive lead time information and resolve inter-company client issues. Coordinate special one-time projects as assigned by Supervisor. Such projects may include creation and documentation of SOPs, analysis of BOBJ and SAP data, and business process change testing and participation. Skills/Requirements Minimum 2 years of experience in a customer-facing environment required. Preference given to candidates who possess a blend of in-person and remote (email, telephone) customer interactions in a fast-paced environment. High School Diploma required. Ability to leverage technical skill set to effectively execute duties. Experience in Microsoft Office suite - proficiency with Word required, and familiarity with Excel and Outlook preferred. Avaya phone system experience preferred. SAP experience a strong plus. Strong communication skills. Interactions will be via phone, in-person, email, and IM. Ability to represent our brand to the end user and maintain client relationships as a Brand Ambassador. Effective problem solver who can drive swift resolution for clients and showrooms alike. Self-motivated with a high sense of urgency. #LI-Hybrid #LI-KZ1 #tk The hourly range for this position is $18.60 - $23.25. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k. Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.
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Customer Care Representative II, Ann Sacks
2 months ago
Houston, United States KOHLER Full timeJob Description Customer Care Representative II, Ann Sacks Work Mode: Hybrid Location: Hybrid - Portland, OR or Houston, TXOpportunityThe Customer Care Representative contributes to a positive and inclusive work environment, with the primary responsibility for communication and problem resolution with our showroom teams to ensure customer satisfaction....
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Customer Service Representative II, Ann Sacks
2 weeks ago
Houston, United States Kohler Full timeCustomer Service Representative II, Ann Sacks Work Mode:Hybrid Location: Hybrid - Portland, OR or Houston, TX Opportunity The Customer Care Representative contributes to a positive and inclusive work environment, with the primary responsibility for communication and problem resolution with our showroom teams to ensure customer satisfaction. This includes...
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Customer Care Representative II, Ann Sacks
2 months ago
Houston, TX, United States KOHLER Full timeCustomer Care Representative II, Ann Sacks Work Mode: Hybrid Location: Hybrid - Portland, OR or Houston, TXOpportunityThe Customer Care Representative contributes to a positive and inclusive work environment, with the primary responsibility for communication and problem resolution with our showroom teams to ensure customer satisfaction. This includes...
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Customer Service Representative II, Ann Sacks
2 weeks ago
Houston, United States KOHLER Full timeJob Description Customer Service Representative II, Ann Sacks Work Mode: Hybrid Location: Hybrid - Portland, OR or Houston, TXOpportunityThe Customer Care Representative contributes to a positive and inclusive work environment, with the primary responsibility for communication and problem resolution with our showroom teams to ensure customer satisfaction....
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Customer Service Representative II, Ann Sacks
2 weeks ago
HOUSTON, United States KOHLER Full timeCustomer Service Representative II, Ann Sacks Work Mode: Hybrid Location: Hybrid - Portland, OR or Houston, TXOpportunityThe Customer Care Representative contributes to a positive and inclusive work environment, with the primary responsibility for communication and problem resolution with our showroom teams to ensure customer satisfaction. This...
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Customer Care Representative II
3 weeks ago
Houston, United States Elevance Health, Inc. Full timeCustomer Care Representative II - Location: This position will be remote with onsite training. The idea candidate will live within 50 miles of Elevance Health Pulse. Point 5959 Corporate DR Houston, TX - This position will have on-site training and y Customer Care, Representative, Customer Service, Healthcare, Retail
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Customer Care Representative II
3 weeks ago
Houston, United States Elevance Health Full timeAnticipated End Date: 2024-10-07 Position Title: Customer Care Representative II Job Description: Customer Care Representative II Location: This position will be remote with onsite training. The idea candidate will live within 50 miles of Elevance Health PulsePoint 5959 Corporate DR Houston, TX This position will have on-site training and you will require...
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Customer Service Representative II
2 months ago
Houston, United States ExecuTeam Staffing Full timeCustomer Service Representative II - Zip Code: Houston, TX 77051 | Location: Sunnyside Area. Employment Type: Temporary | Workplace Type: On-site. Schedule: Monday - Friday, 8:00 am to 5:00 pm | Salary: $20 an hour. Client Company: City of Houston's Customer Service, Customer Service Representative, Representative, Retail, Staffing, Service
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Customer Service Representative II
2 months ago
Houston, United States The Reserves Network Inc Full timeJob DescriptionJob DescriptionWhen you step into the Customer Service Representative II role, you unlock endless possibilities for yourself, our client company, and the community they serve. Your customer service expertise will strengthen a proactive environment, spearheading various duties delegated by the health and human services department. Submit your...
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Customer Service Representative II
3 months ago
Houston, United States CSW Industrials Inc. Full time** Customer Service Representative II** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01276 Showing 1 location **Job Details** **Description** RectorSeal is seeking a customer-oriented **Customer Service Rep II.** The Customer Service Rep II will act as a specialist in the processing of customer orders, inquiries, or challenges that...
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Houston, United States Incora Full timeOur Incora Story is really taking off – we’d love you to join us for the journey. We are currently seeking an exceptional customer service professional to join us as a Customer Service Representative II As the leading supply chain solutions business in the aerospace industry, customers are at the heart of our business. The Customer Service Representative...
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Customer Service Representative II
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Houston, Texas, United States Westinghouse Electric Company Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative II to join our team at Westinghouse Electric Company. This is a 6-month contract assignment that requires excellent communication, problem-solving, and customer service skills.Key ResponsibilitiesRespond to and resolve non-routine customer requests, inquiries, and complaints about...
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Houston, Texas, United States CubeSmart Full time**Retail Associate II (Full-Time)****Company Overview**At CubeSmart, we believe that our culture is what sets us apart. When we say it's what's *inside* that counts, we mean you are valued.**Position Summary**As a Retail Associate II, you will play a vital role in providing exceptional customer service and managing our retail operations effectively.**Key...
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4 weeks ago
Houston, United States Manpower Full timeBilingual Customer Service Representative II Pay: $17/hr Location: South of Downtown Houston, TX About Us: We are dedicated to delivering exceptional service and exceeding customer expectations. As a Bilingual Customer Service Representative II, you will play a key role in ensuring our customers and business partners receive top-notch support. Join our...
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Customer Service Representative II
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Houston, Texas, United States Calpine Full time**Job Summary:**As a Customer Care Agent II at Calpine, you will be responsible for providing exceptional customer service to our commercial and GLO accounts. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.**Key Responsibilities:**Answer incoming customer service calls and respond to...
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Customer Service Representative II
4 days ago
Houston, Texas, United States Calpine Full timeJob Summary:As a Customer Care Agent II at Calpine, you will be responsible for providing exceptional customer service to our commercial and GLO accounts. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:Answer incoming customer service calls and respond to customer...
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Customer Service Representative II
4 weeks ago
Houston, United States American President Lines Full timeLocation: Houston Tx, US Customer Service Representative II CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our...
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2 weeks ago
Houston, Texas, United States Mohawk Industries Inc Full timePosition Title: Customer Service Representative IICompany Overview:Mohawk Industries, Inc. is a leading manufacturer in the tile and natural stone sector, recognized for its commitment to quality and innovation.Role Overview:The Customer Service Representative II plays a crucial role in ensuring a seamless interaction between the company and its clientele....
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Customer Care Representative
2 months ago
Houston, United States haatx.com Full time**Customer Care Representative** Title Customer Care Representative Organization Houston Grand Opera Closing Date Location Houston, TX Information Job Title: Customer Care Representative Department: Marketing-Customer Care Center Reports To: Customer Care Team Leads/Customer Care Manager Classification: Part-time, Non-exempt Prepared Date: August 2021...
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Customer Care Representative
3 months ago
Houston, United States OPERA America Full time**Customer Care Representative** Company: **Job Title:** Customer Care Representative **Department:** Marketing-Customer Care Center **Reports To:** Customer Care Team Leads/Customer Care Manager **Classification:** Part-time, Non-exempt **Prepared Date:** February 2022 **SUMMARY** Represent HGO for customers in the Customer Care Centre, in Box Office,...