Bilingual Customer Service Representative II
4 weeks ago
Bilingual Customer Service Representative II
Pay: $17/hr
Location: South of Downtown Houston, TX
About Us: We are dedicated to delivering exceptional service and exceeding customer expectations. As a Bilingual Customer Service Representative II, you will play a key role in ensuring our customers and business partners receive top-notch support. Join our dynamic team where your multitasking skills and problem-solving abilities will drive multiple projects forward.
Role Overview: In this role, you will assist customers and business partners through telephone and email communications, handle complaints professionally, and resolve issues effectively. Your responsibilities will include monitoring delivery routes, scanning haul-away pods, verifying stamps, and processing changes or cancellations to delivery orders.
Key Responsibilities:
- Provide assistance to customers and business partners via phone and email.
- Manage customer complaints calmly and professionally.
- Diagnose, assess, and resolve problems or issues promptly.
- Monitor and track progress of delivery routes.
- Scan haul-away pods and verify stamps.
- Process changes or cancellations to delivery orders.
Qualifications:
- Minimum of 1 year of experience in a customer service role within a call center.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- High school diploma or equivalent.
- Bilingual in English/Spanish preferred.
- Strong customer service skills with a focus on problem resolution.
- Excellent organizational skills and the ability to work under pressure.
Why Join Us? You’ll be supported by a passionate team driven by innovation and a commitment to delivering outstanding customer service. If you are eager to contribute to a fast-paced environment and exceed customer expectations, apply today
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
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