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Application Support Specialist

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Worcester, United States Complete Staffing Inc Full time

Application Support Specialist Job Description: • Investigating, diagnosing, and resolving faults and errors in the applications, coordinating resolution efforts with the application provider, as needed. • Serve as the subject-matter expert on various applications to troubleshoot end-user-related issues in line of business applications. • Perform all activities tied to the implementation and maintenance of the business application with end-users. • Ensure proper documentation for recordkeeping, change control, and configuration maintenance. • Provide effective project coordination of defined software implementations and upgrades as well as provide ongoing end-user support. • Conduct application testing with a test environment with end-users, as required. • Provide on-call coverage support as directed by the supervisor. • Maintaining and updating technical and instruction manuals, and procedures for users. • Test fixes and perform post-resolution follow-ups to ensure related problems have been adequately resolved related to business applications. • Participate and perform preventative maintenance, including the installation of service packs, patches, and hotfixes of the applications. • Perform other duties or tasks as directed by the Supervisor. Qualifications: • 2 years of experience in the application support role with a focus on accounting, inventory, pricing, and similar ERP applications, preferably in the retail industry. Overall, five years of IT experience is desired. • A bachelor’s degree in information technology, computer science, mathematics, or equivalent education is required. • Proven ability to create and maintain standard operating procedures and document application support processes. • Experience with the PDI Enterprise application suite is a plus. • Ability to manage multiple priorities within a high volume and fast-paced environment and manage shifting priorities daily. • Proven experience with PowerShell scripting and general programming background as a plus. • Working knowledge of writing and modifying SQL queries and Windows event monitoring of desktop and server operating systems. • Good organization skills, attention to detail, and customer service skills. • Strong verbal and written communication skills • Ability to work effectively independently, as a member of a team, and under supervision. • Flexibility and desire to learn new skills, as required.