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Business Office Manager

4 months ago

Acton, United States Floor Coverings International Spokane Full time

Benefits: * Bonus based on performance * Competitive salary * Opportunity for advancement * Paid time off * Training & development Position: Office Manager Location: Acton, MA At Floor Coverings International, we understand the pivotal role of a welcoming office environment and well-run office operations in fostering the growth and success of our local franchise. As a Business Office Manager, you will be instrumental in driving the expansion of our business. This franchise is locally owned and operated by Mike, and he is seeking an exceptional individual to serve as the primary point of contact for his valued customers. Benefits And Perks: * Full-time Position, Monday to Friday * PTO * Paid Holidays * Bonus Potential * Family Owned and Operated - Friendly Environment * Paid Training Provided * In-person office role with customer-facing interaction * Annual convention to Mexico opportunity * Company Gatherings to foster team spirit Qualifications: * Minimum 2 years of experience in Office Management * Strong customer service orientation- committed to delivering 5-star experience * Exceptional communication skills, particularly over the phone * Strong organizational acumen, detail-oriented, and adept at multitasking * Self-motivated with the ability to work autonomously * Proficient in managing crews, calendars, and salespeople * Problem solver with a "Can Do" attitude to tackle challenges head-on Key Responsibilities: * Maintain strong relationships with customers * Oversee daily office operations * Meet with crews in the morning on installation day * Respond quickly to new customer leads and schedule leads for appointments for the sales team * Be a champion for the brand with customers- sell the story and generate excitement * Support local marketing efforts as required * Keep the office and warehouse organized and presentable * Assist in the development, management, and delivery of local marketing tactics * Assist with ordering and receiving products and materials * Keep customers informed of installation progress regularly * Bookkeeping skills, a plus * Familiarity with CRM software (E.g. Salesforce, a plus) * Experience in home service industry, a plus * Strive for 5/5 star rating Compensation: $22-$28/hr plus bonus opportunities About the Local Owner: Mike is a seasoned marketing executive with a wealth of experience spanning over 20 years in the industry. Now venturing into new territory with Floor Coverings International, Mike's dream is to build a business that provides exceptional value within its community, delivers the very best customer experience, and fosters a work environment where every employee feels a shared sense of belonging, motivation, and success. He is not only a business owner, he is husband and father. His family values and sense of community drive his dedication to providing exceptional service to his customers and a family atmosphere for his team. Mike is seeking someone who shares his passion for customer care and is excited to help grow a business from the ground up. Join Mike in making a positive impact on the local community and fostering lasting relationships with customers, and shaping a fun and rewarding work environment. If you are looking for an opportunity to work for a company renowned for its commitment to customer service and integrity, apply today. Apply today and be a part of our success story Compensation: $22.00 - $28.00 per hour Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun - we are the company for you This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.