Patient Call Center Specialist

6 months ago

Virginia Beach, United States Urology Of Va Full time
Company Overview

Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina. Our clinical care team consists of board-certified urologists, most of whom are fellowship-trained, nationally recognized, awarded, and published. Working in a team-based environment, our mission is to help patients optimize their urological health.

Job Overview

We are seeking candidates with prior clinical experience, to join our team. This position will be responsible for scheduling all non-surgical office appointments, responding to incoming phone calls from established patients and other external callers, and communication with sites to ensure that patient phone call requests are resolved in a timely manner. This role is critical to creating a positive first impression for the practice and to show patients a "we care" attitude.

Duties and Responsibilities
  • Primary function is to accurately triage all phone calls by evaluating their needs to determine appropriate site and provider of care, based on the conversation with the patient.
  • Uses appropriate/required documentation (i.e. dot phrases) based on type of call being handled or placed. i.e., Clinical issues, prescription refills, imaging, no show.
  • Registers patients by gathering demographic information with the highest possible proficiency and verifies existing data. Upon registering the patient, mails appointment reminder, information packet, and various office.
  • Distributes incoming faxes to the appropriate recipients.
  • Completes incoming requests from referring providers via telephone calls, emails, in-baskets or faxes and manages their requests and/or inquiries. Accommodates requests for same day appointments as permitted.
  • Promptly and courteously answers and screens incoming calls and routes them appropriately according to established customer service guidelines.
  • Prioritizes calls using courteous and professional attitude to ensure the highest satisfaction from all callers.
  • While providing comprehensive service in an effort to reduce call transfers, redundancy of questions and unnecessary call backs.
  • Handles complaints and inquiries by obtaining and evaluating all relevant data. Resolves the caller's concerns in a timely fashion.
  • Coordinates changes, postponements and cancellations with other schedulers so that waitlist may be managed in a timely manner.
  • Completes prescription refills as per practice protocol.
  • Verifies and/or confirms appointments for patients are needed-PCR.
  • Indicates the services of an interpreter when deemed necessary.
  • Stays abreast of the practice's participation with medical healthcare insurances and their requirements.
  • Projects an image of professionalism in both verbal and non-verbal communication to ensure a positive experience for patients, providers, visitors and colleagues.
  • Assists department management in identifying needs for training and staff education. Offers guidance, assistance and direction to less experienced team members.
  • Sends notification to Chart Prep when a new patient is scheduled.
Requirements
  • Previous experience in medical setting
  • Strong oral and written communication skills are required for interacting with physicians, patients, fellow employees, third party insurance company representatives
  • Athena experience preferred

  • Care Advisor Nurse Call Center Specialist

    4 weeks ago

    Virginia Beach, Virginia, United States Patient First Full time

    Join Patient First as a Care Advisor Nurse-Call CenterWe are seeking a skilled and compassionate Care Advisor Nurse-Call Center to join our team in Glen Allen, VA. As a Care Advisor Nurse-Call Center, you will play a vital role in providing exceptional patient care and support to our patients and their families.Key Responsibilities:Perform comprehensive...

  • Care Advisor Nurse Call Center

    3 days ago

    Virginia Beach, United States Patient First Full time

    *Sign-on Bonus!*Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.Patient First is accepting applications for Care Advisor Nurse-Call Center in the Glen Allen, VA area. Patient First provides a friendly work environment that promotes a team-oriented philosophy.*The responsibilities of the...

  • Care Advisor Nurse Call Center

    2 months ago

    Virginia Beach, United States Patient First Full time

    *Sign-on Bonus!*Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.Patient First is accepting applications for Care Advisor Nurse-Call Center in the Glen Allen, VA area. Patient First provides a friendly work environment that promotes a team-oriented philosophy.*The responsibilities of the...

  • Patient Access Specialists- Call Center

    5 months ago

    Palm Beach Gardens, United States Jupiter Medical Center Full time

    Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of...

  • Call Center Reservation Agent

    3 months ago

    Delray Beach, United States Opal Collection & Affiliates Call Center and Revenue Office Full time

    Call Center Reservation Agent Job Summary: Under the guidance of the Call Center Manager, the Call Center Reservation Agent is responsible for answering all telephone inquiries with regards to room reservations and hotel information. The call center reservation agent is to answer all inquiries in a professional, courteous, and efficient manner and attempt to...

  • Call Center Reservation Agent

    2 weeks ago

    Delray Beach, Florida, United States Opal Collection & Affiliates Call Center and Revenue Office Full time

    Job SummaryOpal Collection & Affiliates Call Center and Revenue Office is seeking a skilled Call Center Reservation Agent to join our team. As a key member of our call center, you will be responsible for answering all telephone inquiries related to room reservations and hotel information.We offer a dynamic and fast-paced work environment, with opportunities...

  • Call Center Reservation Agent

    1 month ago

    Delray Beach, Florida, United States Opal Collection & Affiliates Call Center and Revenue Office Full time

    About the RoleWe are seeking a skilled Call Center Reservation Agent to join our team at Opal Collection & Affiliates Call Center and Revenue Office. As a key member of our call center team, you will be responsible for providing exceptional service to our guests, answering their inquiries, and making their reservations a seamless...

  • Call Center Reservation Agent

    2 weeks ago

    Delray Beach, Florida, United States Opal Collection & Affiliates Call Center and Revenue Office Full time

    Job SummaryThe Call Center Reservation Agent is a key member of our team, responsible for providing exceptional customer service to guests making room reservations and hotel inquiries. This role requires a professional, courteous, and efficient approach to every interaction, with a focus on turning each call into a booking.We offer a range of benefits to our...

  • Call Center Reservation Agent

    4 weeks ago

    Delray Beach, Florida, United States Opal Collection & Affiliates Call Center and Revenue Office Full time

    Call Center Reservation Agent Job SummaryAs a Call Center Reservation Agent with Opal Collection & Affiliates Call Center and Revenue Office, you will be responsible for providing exceptional customer service to guests by answering all telephone inquiries regarding room reservations and hotel information. You will be the first point of contact for guests,...

  • Call Center Team Lead

    3 weeks ago

    Virginia Beach, Virginia, United States Livanta Full time

    Job SummaryThe Call Center Supervisor plays a crucial role in ensuring the quality of the team's performance and meeting CMS' contractual requirements. This position requires strong leadership and technical skills to supervise a team of Patient Service Representatives (PSRs) and provide high-quality customer service for the Medicare Helplines.Key...

  • RN On Call Specialist

    1 month ago

    Virginia Beach, Virginia, United States HarmonyCares Full time

    Job Title: RN On Call SpecialistHarmonyCares is a leading provider of home-based primary care services, and we are seeking a skilled RN On Call Specialist to join our team.About the RoleThe RN On Call Specialist will be responsible for providing end-of-life care and hospice services to patients in their home or community setting. This includes assessing,...

  • Call Center Operations Manager

    4 weeks ago

    Virginia Beach, Virginia, United States Livanta Full time

    Job Title: Call Center Manager IJob Summary:The Call Center Manager I will oversee daily operations, manage call center staff, and ensure the highest level of customer service is provided. In this role, you will be responsible for developing and implementing call center strategies, monitoring performance metrics, and driving team performance to meet and...

  • Call Center Operations Manager

    4 weeks ago

    Virginia Beach, Virginia, United States Livanta Full time

    Job SummaryThe Call Center Manager will oversee daily operations, manage call center staff, and ensure the highest level of customer service is provided. In this role, you will be responsible for developing and implementing call center strategies, monitoring performance metrics, and driving team performance to meet and exceed established goals.Key...

  • Call Center Team Lead

    4 weeks ago

    Virginia Beach, Virginia, United States Livanta Full time

    Job SummaryThe Call Center Supervisor plays a critical role in ensuring the quality of our team's performance and meeting contractual requirements. This position requires strong leadership and communication skills to lead a team of Patient Service Representatives (PSRs) and provide high-quality customer service to Medicare beneficiaries.Key...

  • Call Center Team Lead

    2 weeks ago

    Virginia Beach, Virginia, United States Livanta Full time

    Job SummaryThe Call Center Supervisor plays a vital role in ensuring the quality of the team's performance and meeting Livanta's standards and CMS' contractual requirements. This position requires strong leadership and communication skills to lead a team of Patient Service Representatives (PSRs) and provide high-quality customer service to Medicare...

  • Call Center Agent

    3 months ago

    Virginia Beach, United States RK Chevrolet Full time

    Description of the role: As a Call Center Agent at RK Chevrolet, you will be responsible for handling inbound and outbound calls from customers, providing exceptional customer service and resolving any inquiries or issues they may have. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment....

  • Call Center Escalation Specialist

    2 weeks ago

    Daytona Beach, Florida, United States Proctor Loan Protector Full time

    Job Title: Loss Draft Escalation SpecialistAt Proctor Loan Protector, we're committed to fostering a workplace that values diversity and personal growth. As a Loss Draft Escalation Specialist, you'll play a critical role in de-escalating borrower calls and resolving complex issues.Work in a fast-paced call center environment, resolving escalated issues with...

  • Call Center Deputy Program Manager

    1 month ago

    Virginia Beach, Virginia, United States KSA Integration Full time

    Job Title: Deputy Program Manager for Call CentersKSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through three core capabilities: data analytics, comprehensive veterans support, and business process improvement. We are a rapidly growing government contractor that has built a...

  • Patient Access Specialist

    5 months ago

    Daytona Beach, United States Halifax Health Full time

    Overview Halifax Health is seeking a Patient Access Specialist I (Medical Records) for the Center for Oncology Department. Summary The Patient Access Specialist In Oncology is responsible for performing duties associated with Oncology Scheduling, Infusion Center Scheduling, Phone Screening, Patient Access, Order Transcription, Medical...

  • Diagnostic Imaging Specialist

    1 week ago

    Virginia Beach, Virginia, United States Patient First Full time

    X-ray Technologist Job DescriptionPatient First is seeking a skilled X-ray Technologist to join our team in the Glen Allen, Virginia area. As a key member of our healthcare team, you will be responsible for obtaining high-quality x-rays using correct positioning and radiation exposure.Key Responsibilities:Implementing safety procedures for patients, self,...