Call Center Representative

4 hours ago


Virginia, United States American Health Associates Full time

Description AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation, currently offering services in CO, DE, FL, GA, IL, IN, KY, MD, MI, MO, MS, NC, NJ, OH, PA, SC, TN, VA, WA, and WDC. By investing in technology and a skilled workforce, we can offer a superior program focused on serving the long-term care industry. THE ROLE: CALL CENTER REPRESENTATIVE RESPONSIBILITIES: Provide exceptional customer service to nursing home staff, physician office staff, and patients via phone. Enter data into a specialized computer system. Dispatch AHA's Mobile Phlebotomists and Couriers. Track specimen collection and reporting. Troubleshoot missing, incomplete, and incorrect orders. Interact effectively and professionally with clients and coworkers. Exhibit exceptional customer service skills. QUALIFICATIONS: High School diploma. 1 year of customer service experience in healthcare, preferred. Detail-oriented with the ability to multi-task. Knowledge of lab test orders; solid understanding of the importance of critical results. Excellent customer service and telephone etiquette skills required. Effective verbal and written communication skills, especially listening skills. 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy. Advanced computer skills. Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment. Ensure patient privacy, confidentiality, and HIPAA compliance. Team player mindset a must. AHA's Client Services department is open 24/7/365; we look for candidates who are available to work the established schedules and rotating holidays. AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER J-18808-Ljbffr



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