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Customer Success Manager
2 months ago
Job Description
Customer Success Manager 14068
A leading enterprise software solutions company is seeking a Customer Success Manager. The successful candidate will serve as a customer champion and advocate, help Customers realize value from their investment, and manage a book of business by prioritizing and delivering on key customer lifecycleevents. The ideal candidate has 6+ years of experience in any of thefollowing: Customer Success, AccountManagement/Sales, Consulting, ProductTraining and Enablement, ProjectManagement, or ChangeManagement. The company offers a great work environment.
Customer Success Manager Pay and Benefits:
- Hourly pay: $50-$60/hr (Pay varies based on candidate's location and experience)
- Worksite: Leading professional development and networking company (Chicago, IL 60604 or Omaha, NE 68144, Hybrid - in the office 2 days/week)
- W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
- 40 hours/week, 12 Month Assignment
- Commitment to personal journey withDiversity, Inclusion, and Belonging as this isa top priority for our company and many of itscustomers.
- Partner with teams (ie. sales,implementation, insights, etc.) onprioritized customers to drive overallcustomer adoption, enhance customersuccess, mitigate customer churn risk, andreturn on investment (ROI).
- Execute leading practicerecommendations based onmethodologyleading practices to book ofbusiness to drive product adoption andensure they leverage the solution toachieve agreed upon operationalpriorities, leading to full business value andagreed success criteria.
- Build an understanding of ourproducts and industry knowledge toeffectively drive greater customerengagement on the most relevantfeatures/functionality for their specificbusiness needs.
- Help identify churn risk and maintainhealthy customer engagement levels byidentifying low utilization and providingsolutions to further drive customer success.
- Sharingcustomer insights to drive differentproduct adoption behaviors.
- Track and document customer activityviasystem tools,ie.Dynamics.
- Encourage customers to utilizeappropriate scaled resourcestoincrease their utilization permethodologies.
- Minimum travel may be required whentravel guidelines safely allow for in-personvisits, depending on location and territory.
- 6+ years of experience in any of thefollowing: Customer Success, AccountManagement/Sales, Consulting, ProductTraining and Enablement, ProjectManagement, or ChangeManagement.
- Experience analyzing data, trends, and clientinformation to identify product or growthopportunities in service of customer value.
- Experiencewith Microsoft Office capabilities:Excel, Word, Outlook, and PowerPoint.
- Recruiting or other applicable talentexperience, or learning, e-Learning,Organizational L&D, Software pre-salesand/or sales effectiveness experience.
- Fundamental verbal and writtencommunication skills, including experience inpresenting to both small and large remoteaudiences.
- Developing interpersonal skills, demonstratedby the ability to build authentic businessrelationships and effectively managerelational challenges.
- Developing organization, projectmanagement, and time management skills.
- Ability to prioritize workflow across a largeclient base.
- Developing understanding of sales conceptsand software as a service.
- Acts as a team player with both internal andclient teams.
