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Sales/Events Coordinator

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Vail, United States HYATT Hotels Full time

Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail's premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options, comfortable guest rooms and warm hospitality at Vail's premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service. We care for people so they can be their best.

Position Summary:

The Sales/Event Coordinator is responsible for supporting events operations and direct sales efforts of Grand Hyatt Vail and Destination Residences. Primary responsibilities include supporting the Sales & Events teams, answering phones, updating Hyatt internal systems, coordinating and attending meetings, assisting on the floor with group events, administrative work, and direct customer service as needed . Consistent and clear communication with members of the sales, events, and the operational team is key to this position's success. The pay rate for this position is $23.00/hour. Actual pay commiserates with experience.

Sales/Events Coordinator Functions:

1. Maintain high level of knowledge of the offerings for both resorts, accommodations and departments.

2. Answer phone professionally, details information accurately, and communicates all inbound calls with Sales & Events team.

3. Perform property site tours.

4. Submit purchase orders, amenities, supply order, World of Hyatt Points, and inbound leads into Hyatt software systems.

5. Helps with group VIP's and alerts sent out to the hotel.

6. Offers warm and sincere welcome/farewell for all guests of Resort including use of guest name & good eye contact with each guest.

7. Maintains a commitment to customer service and guest satisfaction

8. Coordinating communication between the Sales Office, Front Desk, Engineering, Culinary, and Food and Beverage Departments for Definite Groups

9. Resolves guest issues promptly and with great care and effectiveness

10. Maintains constant awareness of safety issues, (i.e., broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

11. Attend Daily Stand-up Meeting, Weekly Resume Meeting, and other departmental meetings as assigned.

12. Project a professional company image through in-person, email and phone interactions.

13. Perform general clerical duties including information flow in support of sales and events team.

14. Manage confidential information with discretion and respect of privacy to high profile guests

15. Other tasks as assigned by the Director of Sales & Marketing and Director of Events

16. Assists with preparing site tours, itineraries, and walking meeting space and rooms and Sales & Events.

17. Helps with diagrams, menus, calendars, and reports for Events

18. Projects enthusiasm and a hands-on mentality, along with the ability to work as a team member.

19. Submit orders into hotel's amenity system for personalized welcome amenities and welcome cards.

20. Monitors the ECA (Event Concierge App) requests from Meeting Planners in cooperation with Banquet Captains and Banquet Manager.

21. Follows Event Operations Event Orders with strong attention to detail.

22. Reports to work on time and according to posted schedule, maintains accurate time records and follows proper standards for issuance of rooms.

23. Assists with inhouse events, and events and operations team to support guest requests, needs, & changes.

Qualifications:

  • One year customer service experience preferred, with at least six months sales, events, and/or food & beverage experience preferred
  • High school diploma or equivalent & valid driver's license preferred.
  • Excellent customer centric attitude and responsiveness.
  • Be able to work well under pressure, effective in handling high-pressure situations in the workplace.
  • Refined verbal and written communication skills. Be able to read, write and speak English
  • Proficient in general computer knowledge and ability to use mobile devices.
  • Must be authorized to work in the United States
  • Ability to work a flexible schedule that may include evenings, weekends and holidays
  • Highly detailed orientated, and have a passion for creating an exceptional experience for guests
Why Work at Hyatt?
  • Enjoy free meals in our colleague cafeteria for every shift worked
  • Free parking on-site
  • 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
  • Discounted & Complimentary hotel room nights
  • Medical, Dental, Vision Insurance - (Full-Time colleagues)
  • Flexible Spending Account (Full-Time colleagues)
  • Retirement Savings Plan
  • Basic Life Insurance
  • PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)
  • Opportunities to work around the world with Hyatt Hotels and Resorts
  • End of Season Ski Pass Bonus
Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity
  • Excellent attention to detail and exceptional organizational and time management skills
  • Must be results- oriented and able to convey data-based information and ideas clearly
  • The ideal candidate is someone who is seeking a career in hospitality sales
  • Personal and outgoing personality, able to represent the resort(s) in a professional manner, stepping in to be with clients when the Manager is not able to do so
  • Must be effective in handling problems in the workplace, including identifying, anticipating, preventing and solving problems as necessary
  • Refined verbal and written communication skills
  • Must be proficient in general computer knowledge with advanced excel skills
  • 2+ years Hotel experience preferred
  • Knowledge of Hyatt's reservation systems and procedures preferred
  • HyRes knowledge preferred